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As Partner Success Representative you will be part of our Parking Business Unit, delivering a seamless implementation of Arrive Parking Solutions by configuring, maintaining and providing ongoing technical support for our products and services. As a Partner Success Team we play an integral role in building trust and solid relationships by supporting our clients and Account Managers in their daily business, impacting several touchpoints of their customer journey. We contribute to our vision by connecting with our partners, identifying their needs and driving improvement initiatives.
Job Responsibility:
Providing excellent operational experience to new and existing partners
Implementation of the Company standard core products and services according to client specifications
Configuration, release and maintenance of our core software solutions
Quality assurance, testing our products and services, while striving for continuous improvement
Order, review and roll-out of signage
Collaboration across Teams and Business Units, our main stakeholders are Account Managers, Operations, Marketing and R&D
Working actively within the CRM system to manage orders and requests, ensuring data quality
Requirements:
Previous experience (1 to 3 years) working with Customer Success or Technical Support for Corporate Customers
Excellent verbal and written communication skills in the local language and proficient in English
High level of technical understanding of system integrations
XML or JSon knowledge is desirable
Familiarity with Google Suite is advantageous
Basic knowledge of Adobe Illustrator is advantageous
Previous experience in collaborating across departments