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Partner Success Representative

Italy, Milan, Rome · Job Posted April 20, 2026
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Job Description

As Partner Success Representative you will be part of our Parking Business Unit, delivering a seamless implementation of Arrive Parking Solutions by configuring, maintaining and providing ongoing technical support for our products and services. As a Partner Success Team we play an integral role in building trust and solid relationships by supporting our clients and Account Managers in their daily business, impacting several touchpoints of their customer journey. We contribute to our vision by connecting with our partners, identifying their needs and driving improvement initiatives.

Job Responsibility

  • Providing excellent operational experience to new and existing partners
  • Implementation of the Company standard core products and services according to client specifications
  • Configuration, release and maintenance of our core software solutions
  • Quality assurance, testing our products and services, while striving for continuous improvement
  • Order, review and roll-out of signage
  • Collaboration across Teams and Business Units, our main stakeholders are Account Managers, Operations, Marketing and R&D
  • Working actively within the CRM system to manage orders and requests, ensuring data quality

Requirements

  • Previous experience (1 to 3 years) working with Customer Success or Technical Support for Corporate Customers
  • Excellent verbal and written communication skills in the local language and proficient in English
  • High level of technical understanding of system integrations
  • XML or JSon knowledge is desirable
  • Familiarity with Google Suite is advantageous
  • Basic knowledge of Adobe Illustrator is advantageous
  • Previous experience in collaborating across departments

Nice to have

Other EU languages are advantageous

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