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Brightspeed Logo Brightspeed · Sales

Partner Success Manager

United States, Charlotte · Job Posted January 22, 2026
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Job Description

This position reports to and works in conjunction with the Manager, Business Development to develop strategies that support Partner success and revenue assurance for the Indirect Channel. This position works autonomously to implement these strategies and to engage with Partners throughout the customer lifecycle. This position acts as a liaison between Brightspeed and the Indirect Partner Community sharing Brightspeed information with Partners and advocating for Partners within Brightspeed.

Job Responsibility

  • Partner Needs Assessment
  • Post Sales Support for Partners
  • Partner Support on Customer Lifecycle Management
  • Revenue Retention
  • Partner Self-Service Enablement and Adoption

Requirements

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
  • 5+ years in partner management, business development, or customer success, preferably in telecommunications or technology
  • Strong analytical and problem-solving skills to assess data and drive partner success
  • Excellent communication and interpersonal skills for building relationships with partners and stakeholders
  • Project management proficiency to handle multiple projects and meet deadlines
  • Understanding of partner ecosystems, channel sales strategies, and customer lifecycle management processes
  • Familiarity with self-service tools and technologies for partner engagement
  • Proactive, results-oriented, and able to work autonomously
  • Agile and adaptable, open to learning new processes
  • Proficiency in CRM systems and data analytics
  • experienced with Microsoft Office Suite
  • Willingness to travel as needed for partner engagement and industry events

What we offer

  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
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