Partner Success Manager Job at KnowBe4

Partner Success Manager

KnowBe4

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

58000.00 USD / Year

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Job Description:

Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

Job Responsibility:

Partner Relationship Management: Build and maintain strong relationships with MSP partners
Onboarding & Enablement: Guide partners through structured onboarding for each new customer deployment
Adoption & Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio
Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders
Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues
Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio
Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience
Account Administration: Maintain accurate, up-to-date records in Salesforce

Requirements:

2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth
Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives
Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies
Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings
Organized multi-tasker who can manage multiple partner relationships simultaneously
Clear communicator who writes professional emails, leads productive calls and video meetings
CRM proficiency with hands-on experience in Salesforce or similar platforms

Nice to have:

Associate's degree or relevant certifications in business, technology, or related fields
IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges
Prior customer success management experience where you've owned retention and expansion metrics
Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations
Comfort working independently with minimal supervision while knowing when to escalate or collaborate

What we offer:

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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