Partner Success Manager Jobs

Safewill

Location:
Australia, Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Be the anchor that turns great partnerships into lasting outcomes. Safewill is creating a digital ecosystem that makes end-of-life planning more accessible, personal, and relevant for modern Australians. Since launching in 2019, we’ve helped tens of thousands of people navigate some of life’s most important and emotional moments - making us one of Australia’s fastest-growing tech companies. Backed by investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re scaling rapidly and building products that meaningfully change lives. As we expand our footprint, we’re hiring a Partner Success Manager to ensure enterprise partnerships thrive long after launch.

Job Responsibility:

Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution
Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes
Monitor adoption, engagement, and performance using internal dashboards and partner analytics
Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests
Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation
Identify opportunities to increase utilisation, engagement, and commercial expansion
Support renewal and pricing conversations with the GM and GTM & Enablement Lead
Translate partner performance data into structured insights that influence product and commercial strategy
Feed partner requirements and market trends into internal roadmap discussions
Partner with the GTM & Enablement Lead on implementation and launch activities
Support handover processes, documentation, and internal enablement for smooth BAU transitions
Capture learnings to strengthen internal playbooks and onboarding workflows

Requirements:

3+ years’ experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services
Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments
Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once
Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact
Excellent communication skills and confidence engaging senior stakeholders
Proactive, structured, and at ease in a high-growth, ambiguous environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Partner Success Manager