CrawlJobs Logo

Partner Success Manager

edtechjobs.io Logo

EdTech Jobs

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

58000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Join KnowBe4 as a Partner Success Manager, where you'll enhance relationships with Managed Service Provider partners to deliver outstanding security outcomes. This remote role focuses on onboarding, ongoing support, and driving partner success across their client portfolios. Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

Job Responsibility:

  • Manage partner relationships, guide onboarding processes, track customer engagement, conduct business reviews, and identify growth opportunities while ensuring partner satisfaction
  • Partner Relationship Management
  • Onboarding & Enablement
  • Adoption & Health Monitoring
  • Strategic Business Reviews
  • Cross-Functional Coordination
  • Revenue Growth
  • Process Improvement
  • Account Administration

Requirements:

  • Two or more years of experience in customer success or account management, particularly in the SaaS or cybersecurity sectors
  • Strong organizational and communication skills
  • Preferred qualifications include knowledge in IT or cybersecurity and prior experience in customer success management
  • Associate's degree or relevant certifications
  • 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments
  • Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
  • Relationship-building skills
  • Balanced approach
  • Results-oriented mindset
  • Organized multi-tasker
  • Clear communicator
  • CRM proficiency with hands-on experience in Salesforce or similar platforms

Nice to have:

  • Associate's degree or relevant certifications in business, technology, or related fields
  • IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges
  • Prior customer success management experience where you've owned retention and expansion metrics
  • Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations
  • Comfort working independently with minimal supervision while knowing when to escalate or collaborate
What we offer:
  • Remote Flexibility
  • Partner Impact
  • Diverse Portfolio
  • Earning Potential
  • Professional Growth
  • Continuous Learning

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
EdTech Jobs - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Partner Success Manager

Partner Success Manager

Be the anchor that turns great partnerships into lasting outcomes. Safewill is c...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
safewill.com Logo
Safewill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services
  • Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments
  • Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once
  • Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact
  • Excellent communication skills and confidence engaging senior stakeholders
  • Proactive, structured, and at ease in a high-growth, ambiguous environment
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution
  • Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes
  • Monitor adoption, engagement, and performance using internal dashboards and partner analytics
  • Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests
  • Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation
  • Identify opportunities to increase utilisation, engagement, and commercial expansion
  • Support renewal and pricing conversations with the GM and GTM & Enablement Lead
  • Translate partner performance data into structured insights that influence product and commercial strategy
  • Feed partner requirements and market trends into internal roadmap discussions
  • Partner with the GTM & Enablement Lead on implementation and launch activities
  • Fulltime
Read More
Arrow Right

Partner Success Delivery Manager

The Partner Success Delivery Manager (PSDM) is responsible for the overall manag...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience in a similar position, or a role containing significant components of the required deliverables
  • previous experience with Channel Partners is an advantage
  • previous experience with sales is an advantage
  • sound commercial awareness and general business acumen
  • accomplished relationship management skills (internal and external)
  • ability to influence others
  • decision maker
  • strong planning and organizing skills
  • competent project management skills
  • strong analytical skills with financial and operational data understanding
Job Responsibility
Job Responsibility
  • Ensure a close, collaborative working relationship and alignment with the Channel Sales team
  • participate in Partner business reviews, understand partners’ business environment & market segments, drive the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan
  • develop and nurture a strong Partner relationship at all levels, including executive level
  • work with the partner’s management to ensure program and process compliance and act as the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations
  • take ownership of partner issues and work to satisfactory resolution
  • act as escalation point for all partner escalations
  • support and motivate partners to achieve high performance results
  • deliver operational trainings - Engagement model, Tools and Processes
  • communicate any program or program documentation changes
  • ensure assigned partners make correct financial claims where applicable
What we offer
What we offer
  • comprehensive suite of benefits that support physical, financial and emotional wellbeing
  • specific programs catered to helping you reach career goals
  • unconditional inclusion in the workplace.
  • Fulltime
Read More
Arrow Right

Partner Research & Success Manager

The Partner Research & Success Manager will report to our Director of Partner Re...
Location
Location
United States , Seattle
Salary
Salary:
115000.00 - 130000.00 USD / Year
truveta.com Logo
Truveta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions
  • 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers
  • Strong project management skills, great written and oral communication, and a willingness to ask questions
  • Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously
  • Proactive mindset that can operationalize implementable solutions and quickly solve problems
  • Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy
  • Understanding of scientific and/or technical information and ability to communicate to less familiar audiences
  • Maintains a high degree of professionalism and enthusiasm
Job Responsibility
Job Responsibility
  • Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests
  • Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
  • Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers
  • Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows
  • Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta
  • Proactively identify and raise potential workflow issues
  • develop and provide recommendations for resolution
  • Maintain internal visibility at Truveta as a customer advocate and voice
  • Occasional but mandatory domestic travel (~5x/yr)
  • The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based
What we offer
What we offer
  • Interesting and meaningful work for every career stage
  • Great benefits package
  • Comprehensive benefits with strong medical, dental and vision insurance plans
  • 401K plan
  • Professional development & training opportunities for continuous learning
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave
  • Regular team activities (virtual and in-person)
  • Fulltime
Read More
Arrow Right

Partner Success Executive

Musemind is a dynamic and rapidly expanding digital agency, committed to driving...
Location
Location
Salary
Salary:
Not provided
musemind.agency Logo
Musemind
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–2 years of experience in partner support, business development, sales operations, or a related role will be given preference
  • Freshers are also encouraging to apply
  • Understanding of partner management processes and channel strategies
  • Strong English communication skills (spoken and written) are must
  • Flexible with working hours to support partners across time zones
  • Self-driven, target oriented and obedient
  • Bachelor’s degree in Business, Engineering, Marketing, Sales, or related field
  • Certifications or coursework in international business, partner management, or sales is a plus
Job Responsibility
Job Responsibility
  • Maintain a balanced weekly schedule of activities: 20 hrs – International Partner search (through different AI tools, LinkedIn or other social media platforms, outreach, marketing campaign, international events etc.)
  • 10 hrs – Partner support (onboarding, communication, training coordination, performance tracking, deal closing etc.)
  • 4 hrs – Cross-functional collaboration (with Pre-Sales, Project Management, Design, Development, etc.)
  • 6 hrs – Learning & Skill Development
  • 4 hrs – Reporting and updates to the Partner Success Manager
  • Identify and approach potential partners in international markets through different channels in collaboration with Partner Success Manager: Marketing Agencies, Development Agencies, HR Firms, Venture Capitalist Firms, Different Associations
  • Establish both formal & informal communication channels with potential partners
  • Ensure new partners through onboarding, NDA, agreements, documentation, and training
  • Provide partners with sales kits, presentations, and case studies to make them confident in representing Musemind
  • Resolve partner queries and issues promptly to maintain trust and satisfaction in timely manner
What we offer
What we offer
  • Two weekly holidays
  • Full subsidized lunch and snack facilities
  • Yearly salary review
  • Two festival bonuses
  • Professional development opportunities
  • A creative and collaborative work environment
  • Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games)
  • Health insurance benefit after completion 1 year
  • Long Service Benefit
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...
Location
Location
United States
Salary
Salary:
120000.00 - 150000.00 USD / Year
earnin.com Logo
EarnIn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
  • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
  • Excellent communication, relationship-building, and storytelling skills
  • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
  • Experience wearing multiple hats, including success, light marketing, and growth enablement
  • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
  • Strong organizational and prioritization skills
  • Bachelor’s degree required
  • MBA or advanced degree a plus
Job Responsibility
Job Responsibility
  • Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
  • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
  • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
  • Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
  • Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
  • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
  • Drive the growth of the business by engaging with prospective partners
  • Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
  • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
  • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Success Manager

Designing and then coding said design is a time consuming and painstaking proces...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
livestory.nyc Logo
Live Story
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
  • Learn quickly and exhibit tech savviness
  • Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
  • A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
  • Strong English presentation, verbal communication, and written communications skills
  • Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
  • Ability to think strategically and execute methodically
  • Please be advised that the working hours for this role is based on the Pacific time zone
Job Responsibility
Job Responsibility
  • Driving success of our customers, including their onboarding experience, feature adoption, and renewal
  • Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
  • Providing recommendations based on customer’s infrastructure and use cases
  • Process feature requests with a positive can-do attitude
  • Engage customers in product betas and case studies
  • Develop and foster a trusted relationship to establish and maintain credibility
  • Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities
  • Fulltime
Read More
Arrow Right

Partner Manager

As a (Senior) Partner Manager within the Partnerships team, you are responsible ...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
solarisbank.com Logo
Solarisbank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 - 5 years of experience in account management, partner management, or commercial experience in financial services, banking, fintech, or embedded finance
  • Strong understanding of regulated banking products and processes (e.g. cards, accounts, KYC/AML, payments)
  • Demonstrated ability to lead complex commercial relationships, including contractual negotiations and regulatory oversight
  • Proficient in KPI tracking, reporting, and data analysis for commercial performance and partner management
  • Experienced in account planning, solution-based selling, and joint business planning
  • Confident working with cross-functional stakeholders (Legal, Product, Compliance, Operations, etc.)
  • Fluent in German and English (verbal and written)
  • Strong commercial and strategic thinking
  • capable of engaging with senior stakeholders
  • Structured, analytical, and detail-oriented
Job Responsibility
Job Responsibility
  • Revenue Ownership & Growth Delivery: Take full commercial ownership of a defined portfolio of strategic partners, accountable for revenue growth, product adoption, and long-term account development
  • Banking and Regulatory Literacy: Act as a trusted advisor to your partners on Solaris's regulated product offerings (e.g. IBANs, cards, lending, KYC, compliance)
  • Strategic & Solution Selling: Identify and develop upsell and expansion opportunities within your partner base
  • Account Planning & Development: Lead structured account planning cycles
  • KPI Definition & Performance Tracking: Define success metrics at both partner and internal level
  • Data-Driven Management: Use data insights to steer partner health, commercial decisions, and early risk detection
  • Partner Satisfaction & Retention: Be the voice of the partner internally
  • Compliance & Outsourcing Management: Ensure your partners stay compliant with Solaris’ outsourcing, regulatory and contractual requirements
  • Internal Coordination & Escalation: Lead the internal orchestration of all commercial, legal, product, and operational discussions concerning your accounts
What we offer
What we offer
  • Competitive salary and a variable remuneration program
  • Home office budget
  • Learning & development budget of €1000 per year and a transparent growth framework to support your career goals
  • Monthly meal allowance
  • Deutschland ticket subsidy
  • 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris
  • Opportunity to work abroad for up to 12 weeks per year
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy