Partner Success Manager

• Ensuring that our partners deliver measurable value to clients through the deployment and ongoing optimization of the Bloomreach Platforms
• Serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation, and related technologies to our partner network
• Build and maintain strong, long-term relationships with partners, acting as their advocate and trusted advisor
• Collaborate with Customer Success Managers and other internal stakeholders to develop business strategies, roadmaps, and align on business goals and critical metrics
• Lead partner onboarding, platform adoption, and ensure full understanding of product features
• Identify opportunities for continuous improvement, maximizing client outcomes and platform ROI through partner managed services
• Facilitate regular business reviews with partners, success planning, and status sessions to ensure ongoing alignment and value delivery
• Proactively identify risks, facilitate ‘path to green’ plans, and engage relevant stakeholders to resolve issues
• Stay up-to-date with industry trends, best practices, and platform capabilities to provide clients with forward-thinking recommendations

• 2-3+ years in a consulting or customer success role within a SaaS environment, ideally in e-commerce, marketing automation, or data-driven business sectors
• Strong consulting skills: clear written and verbal communication, confident presentation abilities, and experience engaging stakeholders at all levels
• Demonstrated ability to understand and adapt to diverse business models, providing tailored strategic advice
• Experience with online analytics, performance marketing, A/B testing, personalization, campaign optimization, and customer lifecycle management
• Proactive problem-solving, exceptional organizational skills, and the ability to handle complex or ambiguous situations professionally
• Native or professional fluency in English

Basic technical knowledge (html/css) would be beneficial but not essential

• A great deal of freedom and trust
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• People Development Program
• communication coach available
• Leader Development Program
• $1,500 professional education budget on an annual basis
• Employee Assistance Program
• Subscription to Calm - sleep and meditation app
• ‘DisConnect’ days
• We facilitate sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options
• company performance bonus
• employee referral bonus of up to $3,000
• We reward & celebrate work anniversaries