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Conduit Health Logo Conduit Health · Sales

Partner Success Manager

United States, New York City 80000.00 - 95000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We're hiring our first full-time Partner Success Manager to own a portfolio of B2B partner accounts. B2B Partners include Home Care Agencies, Skilled Nursing Facilities, and Similar Post-Acute care organization. You'll be responsible for driving adoption, running business reviews, resolving escalations, and identifying expansion opportunities within your book of business. One hour you're running a QBR with the director of a home care agency; the next you're on the phone helping a nurse figure out why an order didn't go through. This is a relationship-driven role with real commercial impact. You'll work closely with partners to help them get value from Conduit, and you'll work cross-functionally with Sales, Operations, and Engineering to solve problems and improve the product.

Job Responsibility

  • Account Management (60% of your time): Own a portfolio of partner accounts and be their primary point of contact at Conduit
  • Manage the handoff process from Sales and ensure smooth onboarding
  • Conduct quarterly business reviews (QBRs) with partner leadership to review performance, gather feedback, and align on goals
  • Run enablement sessions to train nurses, care coordinators, and admin staff on using Conduit effectively
  • Monitor account health metrics and proactively reach out when usage drops or issues arise
  • Problem Solving & Escalations (25% of your time): Resolve high-priority issues in coordination with Operations and Engineering
  • Follow up personally to close the loop—turn frustrating experiences into loyalty moments
  • Triage and prioritize issues across your accounts, escalating appropriately when needed
  • Growth & Strategy (15% of your time): Identify expansion opportunities within accounts (new locations, service lines, use cases)
  • Be the voice of the customer internally—share pain points, success stories, and data to inform product and go-to-market decisions
  • Help build and refine Partner Success processes and playbooks as we scale the function

Requirements

  • 2-4 years in Customer Success, Account Management, or similar client-facing role (software or healthtech preferred)
  • Naturally empathetic—you genuinely enjoy helping people solve problems
  • Excellent communication skills, written and verbal
  • comfortable presenting to executives and training frontline staff
  • Well-organized with strong attention to detail
  • able to manage multiple accounts and priorities without dropping balls
  • Comfortable in a phone-driven environment—this isn't an email-only role
  • Experience with CRM software (HubSpot preferred) and standard office tools
  • Based in NYC and able to work from our office 3 days per week

Nice to have

  • Experience in healthcare, home health, or post-acute care
  • Background in referral-based or channel partner models
  • Comfort creating lightweight enablement content (Loom videos, one-pagers, quick-start guides)
  • Experience at an early-stage startup where you helped build processes from scratch

What we offer

  • Health, dental, vision
  • 401(k)
  • flexible PTO
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