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Partner Success Manager

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Bentley Systems

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Bentley Partner Success Manager is a key strategic role within the Bentley Ecosystem Catalog business team, working in conjunction with the Business Lead and Product Manager. This individual owns the end-to-end experience for all key stakeholders of the Bentley Ecosystem Catalog: our partners, our internal colleagues, and the public end-users. The core mission is to improve the overall business experience and utilization of the catalog by monitoring stakeholder journeys and executing targeted improvements.

Job Responsibility:

  • Holistic Experience Management: Own and document the end-to-end user journeys for all three key stakeholder groups
  • Continuously monitor and analyze the efficiency of these journeys, identifying friction points and opportunities for improvement
  • Create and maintain data-driven plans for experience enhancement across the entire ecosystem in collaboration with internal stakeholders
  • Stakeholder-Specific Focus: Partner Experience: Act as the primary owner for the partner portal experience, working to improve usability and partner success
  • Internal Enablement: Drive the effective use of the Bentley Ecosystem Catalog within Bentley
  • End-User Engagement: Monitor the public catalog experience, gathering feedback and insights on how end-users interact with the platform
  • Insights & Operations: Establish and manage processes for monitoring, surveying, and aggregating feedback from all Bentley Ecosystem Catalog stakeholders
  • Translate raw feedback and usage data into actionable insights for the Business Lead and Product Manager to inform the strategic roadmap
  • Act in close collaboration with the Bentley Ecosystem Catalog Business Lead and Product Manager, supporting operational and executional goals of the team
  • Coordinate with internal teams to ensure Bentley Ecosystem Catalog experience goals are aligned and well-communicated

Requirements:

  • Bachelor’s degree in Business, Communications, User Experience, or a related field
  • 3+ years of experience in a role focused on user experience, customer/partner success, B2B marketplace management, or digital services
  • Excellent written and verbal communication skills, with a talent for creating clear and engaging documentation
  • Strong organizational skills and the ability to manage multiple tasks and support various stakeholders simultaneously
  • A collaborative, service-oriented mindset with strong interpersonal skills

Nice to have:

  • Experience working in the enterprise software or infrastructure industry
  • A keen interest and demonstrable experience in mapping and improving user/partner journeys
  • A passion for helping users and partners succeed and creating excellent B2B experiences
What we offer:
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Additional Information:

Job Posted:
January 13, 2026

Work Type:
Hybrid work
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