This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As Arrive, we guide customers and communities towards brighter futures and more livable cities. As a global team, we are transforming urban mobility. This role is a contract for a maternity leave replacement.
Job Responsibility:
Secure a seamless implementation of the Company solutions by configuring, maintaining and supporting our products and services for our partners
Building trust and solid relationships by supporting our Operators on their daily business
Connecting with our Partners, identifying their needs and driving improvement initiatives
Providing excellent operational support to new and existing partners
Configuration, release and maintenance of our solutions and products
Implementation of the Company standard services according to client specifications
Archiving and version management of software configurations
Quality assurance, testing our products and services, while striving for continuous improvement
Order, review and roll-out of signage
Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product
Training and supporting Operations on the Company services
Working actively within the CRM system to manage requests/incidents and ensuring data quality
Requirements:
Excellent customer relationship management skills and strong interest in helping customers
Good planning and self-management skills
High level of technical understanding of system integrations
Good analytical skills to interpret data and identify patterns
Change management, resilience and positive attitude towards change
Previous experience working with Customer Success or Technical Support for Corporate Customers
Excellent verbal and written communication skills in the local language and proficient in English
Previous experience in collaborating across departments
Nice to have:
Proven involvement in project management is appreciated
XML or JSon knowledge is desirable
Basic knowledge of Adobe Illustrator is advantageous
Mastery of other European languages is advantageous