Partner Success Executive Job at Giacom (Hessle)

Partner Success Executive

Location

United Kingdom , Hessle

Salary:

26250.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Strong communication skills (written and verbal) with a professional, friendly approach
Experience in customer service or sales, ideally in a fast-paced environment
Ability to manage multiple tasks, prioritise effectively, and meet deadlines
Proficiency in Microsoft Office (Outlook, Teams, Word)
A positive, proactive attitude and attention to detail

Job Responsibility

Own partner queries end-to-end, providing timely and accurate resolutions
Deliver proactive outreach, helping partners navigate our products and services
Collaborate with vendors and carriers on number porting, renewals, and upgrades
Provide customer support via phone, email, and live chat, ensuring a positive experience
Maintain accurate records in our CRM and perform account maintenance tasks
Train and upskill partners, including demonstrations of Giacom's Cloud Market
Work closely with internal teams (Sales, Provisioning, Service Desk) to resolve issues

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code - embrace the freedom to bring your whole self to work
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

New

Senior Partner Success Manager

Supermetrics is the trusted marketing brain behind AI-first marketing, helping t...

Location

United States

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3–6 years in partner success, channel enablement, or technical account management in SaaS
Technically fluent — comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems
Managed a portfolio of partner relationships without letting health slip at the edges
Use AI tools habitually and can speak credibly to how they create value for marketing and data teams
Experienced with PartnerStack, Crossbeam, or comparable partner tooling
Write and communicate clearly, and can adjust register from data engineer to executive
MarTech/AdTech SaaS background
experience across SI and technology partners
familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai

Job Responsibility

Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development
Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation
Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals
Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans
Synthesize partner feedback and surface recurring themes to Product and Engineering
Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps
Running onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners
Regularly monitoring portfolio health and reaching out to at-risk or under-engaged partners
Building success plans and QBR materials in close collaboration with the Partner Sales Manager
Using AI tools to analyze partner signals, synthesize feedback, and produce enablement content — habitually, not occasionally

What we offer

Fully paid medical/dental/vision benefits (for employee & dependents)
Generous PTO
401k with matching
Options
Tech package
Home office and wifi stipend

Fulltime

New

Customer Success Executive

In an uncertain and fast-moving world, GlobalData's mission is to help our clien...

Location

United States , New York City

Salary:

80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree AND/OR 1-3 years' work experience in a client support/service role
Goal orientated with a positive attitude towards KPIs and targets
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Looks to learn from others and works well independently and within a team
Excellent oral and written communication skills
Demonstrated ability to meet deadlines and have excellent attention to detail
Well defined prioritisation and organisational skills

Job Responsibility

Proactively build relationships with clients over the phone to ensure they see the full value in our services
Engage, delight and retain clients by supporting business and individual user challenges
Work cross-functionally with research teams to answer client's questions
Lead internal knowledge-sharing initiatives
Develop in-depth knowledge of products and industry
Proactively identify trends in customer needs and partner with Sales Executives and Account Managers
Ensure data integrity by updating records in CRM system
Be the 'voice' of the customer within our business and provide feedback
Begin contributing to thought leadership

What we offer

Support with benefits across health, finances, fitness, travel, tech and more

Fulltime

Customer Success Executive

iO Associates are searching for a Customer Success Executive to join a growing h...

Location

United Kingdom , London

Salary:

30000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
Strong stakeholder management and relationship-building skills
Confident verbal and written communication, including presenting and delivering training
Strong organisation and time management with the ability to manage multiple priorities
Comfortable working remotely and building credibility over video calls
Able to manage issues/escalations calmly and drive resolution
Project coordination experience and a practical, delivery-focused mindset
Experience in healthtech/medtech, implementation or change management is beneficial
Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial

Job Responsibility

Managing relationships with primary and secondary stakeholders across customer accounts
Acting as the main point of contact for customer questions, support requests and escalations
Driving adoption and ongoing engagement across different customer settings
Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
Writing and delivering training materials and sessions to a range of stakeholders
Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
Tracking and maintaining customer KPIs and engagement metrics
Working closely with the support team to troubleshoot issues and resolve them effectively
Partnering with product and customers to map new pathways and maintain existing workflows
Contributing to process improvements that enhance the customer experience

What we offer

bonus
benefits

Fulltime

Commercial Success Executive

As a Commercial Success Executive, you will spearhead the day-to-day operations ...

Location

United Kingdom , London

Salary:

Not provided

The Telegraph

Expiration Date

Until further notice

Requirements

Data Literacy: A strong foundational understanding of data management and analytics
Software Proficiency: Expert-level competence in Google Suite (specifically Sheets and Slides)
AI Fluency: A basic understanding of how to utilise AI tools effectively and responsibly to enhance workflows
Industry Context: Previous experience in a digital advertising environment, specifically Display, is highly preferred

Job Responsibility

Optimisation & Oversight: Partner with AdOps to identify optimisation opportunities based on attention metrics
Brand Lift Management: Oversee the end-to-end setup of brand lift studies to ensure data integrity and sufficient response rates
Strategic Reporting: Compile brand lift data into client-ready decks, providing expert commentary and actionable recommendations for future spend
Sales Partnership: Act as a subject matter expert for the Sales team, interpreting results and attending client meetings to present findings
Insight Synthesis: Build and maintain a Best Practice library to inform future sales strategies and client conversations
Data Support: Assist the Head of Data-Led Advertising with foundational reporting and ad-hoc analysis

What we offer

dynamic working opportunities
medical cover
parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
life assurance
season ticket loans

Fulltime

Senior Customer Success Executive

In an uncertain and fast-moving world, GlobalData's mission is to help our clien...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role
Goal orientated with a positive attitude towards KPIs and targets
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Looks to learn from others and works well independently and within a team
Excellent oral and written communication skills
Demonstrated ability to meet deadlines and have excellent attention to detail
Well defined prioritisation and organisational skills

Job Responsibility

Proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us
Engage, delight and retain clients by supporting business and individual user challenges
Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way
Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs
Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement
Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
Ensure data integrity by updating records in our CRM system
Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success
Begin contributing to thought leadership, such as blog posts, webinars, or industry panels

Fulltime

Principal Partner Executive, Strategic Sales

As a Principal Client Partner Executive (CPE) in Strategic Sales at T-Mobile, yo...

Location

United States , Parsippany

Salary:

112200.00 - 202380.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Business, Sales, Marketing, etc. (Preferred)
5+ years Business Sales Experience: An established record of sales opportunity wins within large finance enterprise accounts, specifically selling into Fortune 500 Finance companies. Required
4+ years Experience Leading Technology Implementations: Prior experience leading implementations of technology projects in the finance vertical, either as a vendor or as an enterprise user. Required
4+ years Wireless Experience: Prior experience in the wireless industry. Required
Business Planning Demonstrate significant contribution in account planning and execution efforts, ensuring alignment with strategic goals and objectives. Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
Business Relationship Management Build and maintain effective long-term relationships with a defined customer base to ensure high satisfaction and increased revenues. Identify, develop, and close new sales opportunities. (Required)
Business Acumen Understand business metrics, financial drivers, growth initiatives, and challenges within specific verticals and industries. (Required)
Sales Execution Lead daily customer interactions to create new sales opportunities and relationship growth within the team’s account deck. Meet or exceed sales targets with assigned strategic accounts, selling solutions and services. Proven ability to contribute in a fast-paced environment consistently. (Required)
Product Knowledge Serve as the primary interface for all products and services, creating demand by raising their profile with customers. (Required)

Job Responsibility

Sales Excellence: Create and qualify new opportunities by identifying desired business outcomes within the account, drive overall account growth, work collaboratively with cross functional partners to create and progress account plan strategies. Coordinate and lead executive briefing center sessions and key executive stakeholder meetings
Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
Strategic Thinking: Work closely with leadership and the account ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

What we offer

competitive base salary
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off

Fulltime

Senior Customer Success Executive

Location

United States , New York City

Salary:

80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Manage a portfolio of mid-market pharma accounts from onboarding through pre-renewal, owning adoption and account health
Develop and execute account-specific adoption plans to drive sustained platform engagement
Identify adoption gaps and expand usage through new use cases, users, and workflows
Build and leverage internal champions to increase engagement and reduce reliance on single contacts
Deliver tailored, use-case-driven training aligned to customers' therapeutic and business priorities
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act - not just status updates
Identify expansion signals proactively - new teams, new therapeutic areas, new decision-makers entering the account - and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

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Partner Success Executive

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