Partner Success Director - Key Accounts

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
• Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
• Understand user workflows, pain points, and objectives to align our solutions with their needs
• Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
• Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
• Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
• Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
• Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
• Track customer expansion metrics and contribute to revenue growth targets
• Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements
• Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience
• Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
• 5+ years of experience working in or with enterprise health systems
• Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
• Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
• Strong problem-solving skills, with a proactive and results-oriented mindset
• Ability to multitask and manage multiple client relationships simultaneously
• Familiarity with CRM software and customer success tools is a plus
• Strong organizational and project management capabilities
• This role requires up to 20% travel

Familiarity with CRM software and customer success tools is a plus

• Offers Equity
• Bonus
• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
• Paid Parental Leave: Generous paid parental leave for all full-time employees
• Family Forming Benefits: Resources and financial support to help you build your family
• 401(k) Matching: Contribution matching to help invest in your future
• Personal Device Allowance: Tax free funds for personal device usage
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full time employees