CrawlJobs Logo
Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · Consulting

Partner Success Delivery Manager

China, Dalian Employment contract · Job Posted June 13, 2025
Apply Position
Job Link Share

Job Description

The Partner Success Delivery Manager (PSDM) is responsible for the overall management of HPE-branded, partner-delivered Operational Support services at the country, region, or worldwide level. This includes program governance, end-to-end delivery management, operational performance, total customer & partner experience, and financials of assigned delivery partners. The PSDM will also grow the HPE Services business in the Partner Accounts under their management by driving growth initiatives in collaboration with key Partner/HPE stakeholders.

Job Responsibility

  • Ensure a close, collaborative working relationship and alignment with the Channel Sales team
  • participate in Partner business reviews, understand partners’ business environment & market segments, drive the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan
  • develop and nurture a strong Partner relationship at all levels, including executive level
  • work with the partner’s management to ensure program and process compliance and act as the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations
  • take ownership of partner issues and work to satisfactory resolution
  • act as escalation point for all partner escalations
  • support and motivate partners to achieve high performance results
  • deliver operational trainings - Engagement model, Tools and Processes
  • communicate any program or program documentation changes
  • ensure assigned partners make correct financial claims where applicable
  • drive operational improvements for assigned partners
  • ensure all assigned partners are meeting metrics targets according to enabled delivery authorisations
  • ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
  • work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
  • contribute to and help drive implementation of APJ or WW sponsored initiatives within assigned territory
  • support other territories within the APJ region if/when required.

Requirements

  • 5 years of experience in a similar position, or a role containing significant components of the required deliverables
  • previous experience with Channel Partners is an advantage
  • previous experience with sales is an advantage
  • sound commercial awareness and general business acumen
  • accomplished relationship management skills (internal and external)
  • ability to influence others
  • decision maker
  • strong planning and organizing skills
  • competent project management skills
  • strong analytical skills with financial and operational data understanding
  • proactive team player with ability to work to deadlines and under pressure when needed
  • ability to operate effectively within a virtual (cross-cultural) team
  • a proactive approach to problem solving
  • results oriented
  • innovative thinker
  • strong initiative
  • application knowledge in Microsoft standard applications and HPE specific tools.

Nice to have

  • previous experience with Channel Partners
  • previous experience with sales.

What we offer

  • comprehensive suite of benefits that support physical, financial and emotional wellbeing
  • specific programs catered to helping you reach career goals
  • unconditional inclusion in the workplace.
Hewlett Packard Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Partner Success Delivery Manager

8 matching positions

Partner Success Manager

Be the anchor that turns great partnerships into lasting outcomes. Safewill is c...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
safewill.com Logo
Safewill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services
  • Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments
  • Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once
  • Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact
  • Excellent communication skills and confidence engaging senior stakeholders
  • Proactive, structured, and at ease in a high-growth, ambiguous environment
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution
  • Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes
  • Monitor adoption, engagement, and performance using internal dashboards and partner analytics
  • Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests
  • Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation
  • Identify opportunities to increase utilisation, engagement, and commercial expansion
  • Support renewal and pricing conversations with the GM and GTM & Enablement Lead
  • Translate partner performance data into structured insights that influence product and commercial strategy
  • Feed partner requirements and market trends into internal roadmap discussions
  • Partner with the GTM & Enablement Lead on implementation and launch activities
  • Fulltime
Read More
Arrow Right

Success Manager

Designing and then coding said design is a time consuming and painstaking proces...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
livestory.nyc Logo
Live Story
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
  • Learn quickly and exhibit tech savviness
  • Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
  • A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
  • Strong English presentation, verbal communication, and written communications skills
  • Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
  • Ability to think strategically and execute methodically
  • Please be advised that the working hours for this role is based on the Pacific time zone
Job Responsibility
Job Responsibility
  • Driving success of our customers, including their onboarding experience, feature adoption, and renewal
  • Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
  • Providing recommendations based on customer’s infrastructure and use cases
  • Process feature requests with a positive can-do attitude
  • Engage customers in product betas and case studies
  • Develop and foster a trusted relationship to establish and maintain credibility
  • Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities
  • Fulltime
Read More
Arrow Right

Principal Delivery Manager

As the Principal Delivery Manager, you will work with delivery, technical and de...
Location
Location
United Kingdom , Bristol; London; Manchester; Swansea
Salary
Salary:
76000.00 - 100000.00 GBP / Year
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Articulate business fundamentals (USP, profitability, risks, target market)
  • Demonstrate advocacy and prioritisation of business fundamentals
  • Display accountability for managing commercial activities within deliveries
  • Be able to recall and describe key Made Tech case studies
  • Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
  • Demonstrate fast remediation of performance issues
  • Support direct reports with performance remediation of indirect reports
  • Demonstrate encouragement and mentoring of high performers
  • Maintain compliance with all expectations of line management at Made Tech
  • Demonstrate planning of and implementation of risk management activities within programme of projects
Job Responsibility
Job Responsibility
  • Contribute to and deliver on Account Strategy
  • Contribute to and support quarterly / annual DMO objectives
  • Account Level Delivery Assurance
  • Accountable for ensuring delivery success
  • Report to Heads of Delivery on a weekly basis the status of quality and risk
  • Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
  • Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
  • Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
  • Support hiring activities including interviewing and outreach
  • Management of Lead Delivery Managers including performance, progression and satisfaction
What we offer
What we offer
  • 30 days Holiday
  • Flexible Parental Leave
  • Remote Working (part time remote working for all our staff)
  • Paid counselling
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...
Location
Location
United Kingdom
Salary
Salary:
Not provided
apollographql.com Logo
Apollo GraphQL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
  • Proven experience leading customer-facing project management and service delivery engagements
  • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
  • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
  • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
  • Strong understanding of cloud-native software development, APIs, and web technologies
  • Experience managing high-value accounts and delivering a white-glove experience
  • Ability to drive measurable results and help customers achieve business outcomes
  • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
  • Openness to occasional travel based on customer needs
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
  • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
  • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
  • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
  • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
  • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
  • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
  • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements
What we offer
What we offer
  • equity
  • benefits
Read More
Arrow Right

Senior Customer Success Manager

The Senior Customer Success Manager will work with Enterprise clients to oversee...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 + years of experience in Customer Success or a related corporate role, with a focus on managing complex relationships, particularly with large Enterprise clients
  • Skilled in navigating dynamic, high-growth environments, with the ability to work independently, manage competing priorities, and adapt to ambiguity
  • Strong problem-solving and critical thinking abilities, with a proactive approach to identifying solutions and driving outcomes
  • Collaborative and influential, able to work across functions, build alignment without direct authority, and thoughtfully challenge existing processes when needed
  • Understanding of marketing and sales messaging principles, and a strong commitment to supporting both client and participant success
Job Responsibility
Job Responsibility
  • Lead end-to-end program delivery for a portfolio of Enterprise clients, acting as the primary point of contact from post-sale through completion, and coordinating global efforts when multiple CSMs support the same account
  • Build strong client relationships by understanding their goals, addressing program-related needs, and partnering with Sales and internal teams (e.g., Solutions, Coaching, Product, Finance) to support growth and success
  • Drive strategic insights and reporting, aligning data and coach insights to client objectives, preparing business reviews, and encouraging engagement with EZRA’s reporting tools
  • Manage revenue planning and tracking, including oversight of prepay balances, contribution to revenue recognition targets, and ensuring invoicing accuracy
  • Use systems and tools to support program delivery, including project management platforms, data intake forms, and coordination with Finance for billing execution
  • Support internal enablement by mentoring team members and contributing to process improvements that enhance the client and participant experience
What we offer
What we offer
  • Your Own World-Class Coach to help you grow personally and professionally
  • Coaching for Friends and Family because coaching is a gift worth passing on
  • Charity Days to support causes close to your heart - because doing good feels good
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour just for you
  • Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
  • Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
  • Excellent communication, relationship-building, and stakeholder management skills
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Experience mentoring or coaching customer success professionals, especially across remote or international teams
  • Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
  • Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices
Job Responsibility
Job Responsibility
  • Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
  • Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
  • Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
  • Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
  • Lead client engagement through proactive check-ins, strategic reviews, and relationship development
  • Partner with internal technical, new business, and operations teams to ensure seamless delivery
  • Monitor account health and client feedback to identify risks and opportunities for expansion
  • Support the onboarding of new clients to ensure smooth adoption and integration of services
  • Act as an escalation point for client concerns, providing clear communication and swift resolution
What we offer
What we offer
  • up to £15,000 performance-based bonus
  • Fulltime
Read More
Arrow Right

Manager, Technical Delivery

We are seeking a leader to scale a high-performing team of Technical Delivery Ma...
Location
Location
United States , San Francisco; New York City; Redwood City
Salary
Salary:
160000.00 - 240000.00 USD / Year
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical delivery, operations, or program management
  • 3+ years managing people or teams
  • Strong grounding in data systems, analytics, or AI/ML concepts
  • Comfort with SQL, Python, and data workflows is a plus
  • Proven track record of developing and scaling high-performing teams in a dynamic environment
  • Ability to oversee complex, multi-stakeholder technical projects from start to finish
  • Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
  • Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
  • Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed
Job Responsibility
Job Responsibility
  • Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
  • Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
  • Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
  • Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
  • Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
  • Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
  • Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
  • Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact
What we offer
What we offer
  • Medical
  • dental
  • vision
  • 401(k)
  • equity compensation in the form of employee stock options
  • Fulltime
Read More
Arrow Right

Manager, Delivery Operations

We are seeking a Manager / Senior Manager, Delivery Operations to lead and grow ...
Location
Location
United States , Mexico; New York City; Redwood City; San Francisco
Salary
Salary:
160000.00 - 240000.00 USD / Year
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in delivery operations, program management, or related fields
  • at least 1–3 years of people leadership
  • proven ability to coach, mentor, and scale a team
  • track record of driving process improvements and delivering on complex, multi-stakeholder projects
  • ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences
  • proactive and resourceful in resolving challenges and managing ambiguity
  • thrive in fast-paced, high-growth environments where priorities evolve quickly
Job Responsibility
Job Responsibility
  • Lead and develop the Production Manager team: hire, mentor, and grow a team of high-performing ICs to execute on data delivery projects
  • Drive operational excellence: oversee project planning, monitoring, and reporting to ensure high-quality, on-time delivery of customer datasets
  • Partner cross-functionally: collaborate with research, engineering, GTM, and operations stakeholders to ensure alignment and unblock delivery challenges
  • Optimize processes: identify and implement improvements to workflows, quality assurance, and pipeline monitoring
  • Ensure customer success: translate customer needs into actionable delivery plans and hold teams accountable for execution
  • Report and communicate: provide updates and insights to the Head of Delivery and senior leadership on performance, risks, and improvement opportunities
What we offer
What we offer
  • medical
  • dental
  • vision
  • 401(k)
  • equity compensation in the form of employee stock options
  • Fulltime
Read More
Arrow Right