Partner Success Delivery Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
China, Dalian

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Partner Success Delivery Manager (PSDM) is responsible for the overall management of HPE-branded, partner-delivered Operational Support services at the country, region, or worldwide level. This includes program governance, end-to-end delivery management, operational performance, total customer & partner experience, and financials of assigned delivery partners. The PSDM will also grow the HPE Services business in the Partner Accounts under their management by driving growth initiatives in collaboration with key Partner/HPE stakeholders.

Job Responsibility:

Ensure a close, collaborative working relationship and alignment with the Channel Sales team
participate in Partner business reviews, understand partners’ business environment & market segments, drive the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan
develop and nurture a strong Partner relationship at all levels, including executive level
work with the partner’s management to ensure program and process compliance and act as the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations
take ownership of partner issues and work to satisfactory resolution
act as escalation point for all partner escalations
support and motivate partners to achieve high performance results
deliver operational trainings - Engagement model, Tools and Processes
communicate any program or program documentation changes
ensure assigned partners make correct financial claims where applicable
drive operational improvements for assigned partners
ensure all assigned partners are meeting metrics targets according to enabled delivery authorisations
ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
contribute to and help drive implementation of APJ or WW sponsored initiatives within assigned territory
support other territories within the APJ region if/when required.

Requirements:

5 years of experience in a similar position, or a role containing significant components of the required deliverables
previous experience with Channel Partners is an advantage
previous experience with sales is an advantage
sound commercial awareness and general business acumen
accomplished relationship management skills (internal and external)
ability to influence others
decision maker
strong planning and organizing skills
competent project management skills
strong analytical skills with financial and operational data understanding
proactive team player with ability to work to deadlines and under pressure when needed
ability to operate effectively within a virtual (cross-cultural) team
a proactive approach to problem solving
results oriented
innovative thinker
strong initiative
application knowledge in Microsoft standard applications and HPE specific tools.

Nice to have:

previous experience with Channel Partners
previous experience with sales.

What we offer:

comprehensive suite of benefits that support physical, financial and emotional wellbeing
specific programs catered to helping you reach career goals
unconditional inclusion in the workplace.

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Partner Success Delivery Manager