Partner Success Associate Job at Fin Capital (New York)

Partner Success Associate

Vestwell is expanding and we’re excited about adding a Partner Success Associate...

Location

United States , Phoenix

Salary:

60000.00 - 70000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

1 to 3 years experience in a client facing role
Strong commitment to delivering superior service
Ability to collaborate effectively across teams
Open to working in a fast-paced environment
Positive and proactive attitude
Proficiency in Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories
Excellent attention to detail and accuracy

Job Responsibility

Partnering with Partner Success Managers and their top partners to identify new opportunities for value creation
Managing a small book of business consisting of Partner relationships
Supporting the team in meeting our KPIs including repeat business by partners, NPS and Churn
Supporting Success Managers with the scheduling and preparations for Partner business reviews, covering plan status updates, and plan health checks
Partnering with Success Managers and/or partners to conduct education meetings for plan participants
Supporting the creation and maintenance of a comprehensive wiki and knowledge-base for the team
Managing administrative requests from partners, as well as maintaining and updating records within our CRM
Answering the general inbound phone lines, channeling inquiries to the appropriate teams, and ensuring follow up completion
Work closely with product and other internal stakeholders on platform enhancements tied to new legislation, and ongoing quality control
Understand Vestwell's various reporting functionalities to research and provide clarity for Partners when needed

What we offer

Competitive health coverage
Generous vacation offering
Hybrid office policy
Great 401(k) plan

Fulltime

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Raleigh

Salary:

45000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Senior Client Success Associate

This role supports business objectives by supporting sales and client success te...

Location

United States

Salary:

58400.00 - 105300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
Communication Skills: Must be an effective written and verbal communicator to work cross functionally with internal and external teams
Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work enviornment
Detail Oriented 'Do-er': Pays attention to small things and can be counted on to deliver
Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Collaborate with sales and client success team in building RFPs to create comprehensive media plans for existing and potential clients
Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
QA creative files and digital assets for DOOH & Mobile campaigns to ensure creative files and tags meet specs
Provide inventory and pricing guidance in partnership with operations and other stakeholders
Also responsible for other duties/projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support

Fulltime

Diagnostic Success Partner

The Diagnostic Success Partner (‘DSP) is responsible for growing Antech’s custom...

Location

Canada

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant
2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required
Proficiency in both English and French
Knowledge of Diagnostic services is strongly preferred
Ability to maintain professionalism at all times with both internal and external customers
Ability to interact and work positively with a variety of people and departments
Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail
Ability to take own initiative and work independently

Job Responsibility

Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals
Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven
Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk
Coordinates with Marketing and Sales team to target specific areas for customer growth and retention
Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support
Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization
Works with marketing team to identify needs for growth marketing tools and resources
Effectively uses multiple software systems to service accounts and maintain company records
Demonstrates proficiency in the entire Antech product and service portfolio
Attend applicable business meetings to discuss hospital performance and areas of growth opportunities

Fulltime

PR Associate Partner

The Senior/PR Manager will lead the development and execution of innovative PR s...

Location

United Kingdom , Manchester

Salary:

Not provided

Open Partners

Expiration Date

Until further notice

Requirements

3+ years of experience with a proven track record of delivering successful PR activity for a variety of brands
Have an in-depth understanding of the news agenda and how to spot editorial opportunities for clients both proactively and reactively
Develop a deep understanding of clients’ businesses and actively seek opportunities to generate PR opportunities
Have excellent writing and editing skills and a proven track record of producing editorial copy in the form of press releases
Have good awareness and competence across media and social outlets to demonstrate understanding of where and how to best reach target audiences
Understand the importance of tracking coverage and have experience working with platforms such as Cision
A confident and professional communicator, both internally and with clients
A positive, flexible, can-do attitude
Be able to coordinate and prioritise a number of tasks at the same time
Self-motivated and proactive

Job Responsibility

Work with the Senior Partner to set the strategy and manage the delivery of PR services, including ideation, planning, writing press releases, media relations and measurement for a portfolio of clients
Develop innovative link-earning ideation processes and create best practices
Build and maintain strong working relationships with journalists, bloggers, influencers & website editors
Work collaboratively with your clients to understand their needs, developing strong working relationships and driving PR plans forwards
Ability to build and maintain strong relationships with key media and stakeholders
It’s essential that a PR Manager has a demonstrated network of key journalist contacts
It’s essential that relationships are maintained and developed consistently over time
Find opportunities to grow the scale of our activity and other relevant services
Be an evangelist for our PR product in front of clients, pitching for new business and at appropriate industry / training events
Invest and build working relationships with other disciplines and suppliers to ensure an integrated approach to client campaigns

Customer Success Associate

We are seeking a talented Customer Success Engineer to join our team and support...

Location

United States; United Kingdom; Serbia , New York City; London; Belgrade

Salary:

110000.00 - 130000.00 USD / Year

Perplexity

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support engineering roles, with a focus on application development
Proven ability to identify technical pain points in both our solutions and our customers’ implementations
Experience leveraging AI tools to optimize workflows and improve team efficiency

Job Responsibility

Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser

What we offer

Offers Equity
Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence

Fulltime

Customer Support and Success Associate APAC

The APAC User Operations team serves as the frontline for delivering Perplexity ...

Location

Japan , Tokyo

Salary:

Not provided

Perplexity

Expiration Date

Until further notice

Requirements

Fluency in English and Japanese is a must
Technical writing proficiency in Japanese
Proficiency in Python/NodeJS and SQL
Experience working with DB Warehouses (e.g. Snowflake), Logging and monitoring platforms (e.g. Datadog) and BI tools (e.g. Omni)
3+ years of experience in customer-support, ideally for a SaaS product, providing timely and accurate support to the end users
3+ years of experience in customer-facing roles with proven ability to engage with customers at both project and senior management levels
Strong customer orientation with focus on quality and ability to interact with Software Engineers and business decision-makers
Proven record of successful account management with creative problem-solving skills in a fast-paced environment

Job Responsibility

Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations
Operational performance of services and support, meeting experience, revenue, budget and performance targets
Localize 15+ knowledge base articles, maintaining terminology consistency with product UI localization efforts
Drive innovation through experimentation with a design thinking approach to improve support efficiency and effectiveness
Anticipate customer issues, orchestrate timely resolutions, and act as an escalation point for complex problems
Define and drive a targeted, goal-based engagement plan that aligns with customers' objectives
Collaborate with sales teams to ensure customer insights are translated into actionable growth strategies
Understand and optimize for the unique customer service expectations across different APAC markets
Generate customer insights by understanding both competitive landscape and end-to-end customer journey, including goals, behaviors, and pain points

Fulltime

Partner Success Manager

The MSP Per Client Partner Success Manager is responsible for assisting with par...

Location

United Kingdom , London; Leeds

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s Degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
General understanding of Channel Partners, including Resellers, Distributors, Managed Service Providers, etc.
Excellent verbal and written communications

Job Responsibility

Forge relationships with new partners by understanding their objectives and training them to achieve desired results for their client base
Manage the steps of the onboarding process with the partner to use for the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics to assist partner
Continually work with partners, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with partners to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall partner experience and lead to greater satisfaction and loyalty among customers
Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

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Partner Success Associate

Job Description

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