Partner Success Associate Job at Fin Capital (New York)

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Raleigh

Salary:

45000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Partner Success Executive

Musemind is a dynamic and rapidly expanding digital agency, committed to driving...

Location

Salary:

Not provided

Musemind

Expiration Date

Until further notice

Requirements

1–2 years of experience in partner support, business development, sales operations, or a related role will be given preference
Freshers are also encouraging to apply
Understanding of partner management processes and channel strategies
Strong English communication skills (spoken and written) are must
Flexible with working hours to support partners across time zones
Self-driven, target oriented and obedient
Bachelor’s degree in Business, Engineering, Marketing, Sales, or related field
Certifications or coursework in international business, partner management, or sales is a plus

Job Responsibility

Maintain a balanced weekly schedule of activities: 20 hrs – International Partner search (through different AI tools, LinkedIn or other social media platforms, outreach, marketing campaign, international events etc.)
10 hrs – Partner support (onboarding, communication, training coordination, performance tracking, deal closing etc.)
4 hrs – Cross-functional collaboration (with Pre-Sales, Project Management, Design, Development, etc.)
6 hrs – Learning & Skill Development
4 hrs – Reporting and updates to the Partner Success Manager
Identify and approach potential partners in international markets through different channels in collaboration with Partner Success Manager: Marketing Agencies, Development Agencies, HR Firms, Venture Capitalist Firms, Different Associations
Establish both formal & informal communication channels with potential partners
Ensure new partners through onboarding, NDA, agreements, documentation, and training
Provide partners with sales kits, presentations, and case studies to make them confident in representing Musemind
Resolve partner queries and issues promptly to maintain trust and satisfaction in timely manner

What we offer

Two weekly holidays
Full subsidized lunch and snack facilities
Yearly salary review
Two festival bonuses
Professional development opportunities
A creative and collaborative work environment
Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games)
Health insurance benefit after completion 1 year
Long Service Benefit

Fulltime

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Agent Success Associate

The Agent Success team is working to provide estate agents a positive customer e...

Location

United Kingdom , London

Salary:

32000.00 GBP / Year

GetAgent

Expiration Date

Until further notice

Requirements

Comfortable conducting phone calls and building rapport over the phone
Good email communication skills (well-written, good punctuation etc.)
Empathetic listener with a solution/resolution focus
Resilience
Diligent with keeping on top of administrative tasks and following processes correctly
Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
Positive attitude, proactive in sharing the team workload
Effective management of workload across different workflows, efficient and getting through volume of cases

Job Responsibility

Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
Contacting de-registered agents, asking for their feedback
attempting to resolve the situation and bring them back to the service
Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
Responding to escalated email tickets
Conducting onboarding calls with new estate agents
Presenting cases to senior team members as required to support with decision-making
Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

What we offer

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
Hybrid Working (3 days in the office, 2 WFH)
+ Various opt In schemes
Holiday: 25 days + BH

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Human Resources Business Partner

As a Human Resources Business Partner, you'll collaborate with business leaders ...

Location

United States , Batesville

Salary:

Not provided

Batesville Canada ULC

Expiration Date

Until further notice

Requirements

Bachelor’s degree (B.A.) in Human Resources, Business, Industrial/Organizational Psychology, Organizational Development, or related field
or equivalent combination of education and experience with an emphasis in Human Resources
A minimum of three (3) years progressive, professional HR experience including working with Sales compensation programs
Knowledge of state and federal employment law and HR best practices
Demonstrated ability to manage multiple and complex administrative processes, projects, with many initiatives taking place simultaneously in conjunction with day-to-day activities
Strong interpersonal and communication skills
A passion for nurturing a positive workplace culture
Motivated, goal/results oriented, adaptable, self-starter, and analytical
Demonstrated computer skills, including MS Office Suite
Ability to travel 10% of the time

Job Responsibility

Serve as strategic HR advisor, coach and partner to the management teams, providing HR expertise and raising effectiveness in matters related to career development, staffing initiatives, associate relations, and performance management
Partners with HR team to drive execution against the HR strategy across organization
Creates an environment of positive associate relations and open communication
Provides guidance and input on business function structure, workforce planning, and succession planning
Manages and resolves complex associate relations issues, conducts effective, thorough, and objective investigations, and provides recommendations for resolutions considering legal and compliance
In partnership with HR leadership, administers compensation program including market pricing, program evaluation, compensation structure maintenance and provides guidance on compensation strategy & pay mix
Works closely with all HR functions to provide seamless HR support and guidance to the business
Assists management in the development of solutions through process redesign, change management and culture change
Proactively looks for way to improve the function’s effectiveness and enhance organizational impact
Assists in development, implementation as well as maintaining human resources policy and procedures

What we offer

Competitive pay
IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more
Generous 401K Matching Program
Paid time off
Opportunities for development and advancement

Fulltime

New