Partner Performance Analyst, Cash App

• Monitor day-to-day performance of external partner teams that support front-line operations
• Produce regular performance reports and scorecards that surface trends, outliers, and clear next steps for partners and stakeholders
• Integrate AI-based insights into weekly performance reviews and dashboards to proactively identify trends, forecast capacity needs, and pinpoint improvement opportunities across partner teams
• Translate findings into coaching, process changes, and risk reduction
• Lead routine governance and business reviews, track agreed actions, and drive issues to resolution
• Facilitate frontline learning and feedback loops with partner teams to capture voice-of-customer and improve operational consistency
• Investigate escalations, lead root cause analysis, and assist with corrective actions with partners and internal teams
• Partner with cross-functional teams to deliver enablement, documentation, and tooling that improve accuracy and efficiency
• Maintain quality standards, calibration practices, and partner-facing documentation

• Licensing: FINRA Series 7, 24 and 63 (or equivalent)
• 3+ years of experience in operations, vendor or partner management, enablement, or quality programs
• Leverages AI-driven analytics and reporting tools to identify performance trends, predict emerging risks, and recommend data-informed actions that improve partner efficiency and quality
• Strong analytical ability and comfort working with data and reporting tools to generate insights and recommendations
• Experience running partner performance programs, scorecards, and governance cadences
• Demonstrated skill in quality assurance, root cause analysis, and coaching to drive measurable improvement
• Excellent stakeholder management, communication, and facilitation skills
• Organized, detail-oriented, and able to manage competing priorities across internal and external teams
• Familiarity with customer support or contact center environments and ticketing or tracking systems is a plus

Bilingual in English & Spanish

• Remote work
• medical insurance
• flexible time off
• retirement savings plans
• modern family planning