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Cash App Logo Cash App · IT - Administration

Partner Performance Analyst, Cash App

United States, St. Louis · Job Posted January 26, 2026
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Job Description

As a Partner Performance Analyst, you’ll oversee the performance and enablement of external support partners, ensuring they deliver consistent, high-quality service. You’ll use data and AI-powered insights to monitor results, drive improvements, and surface trends that inform operational decisions. Through strong relationships, governance, and continuous feedback loops, you’ll help partners achieve business goals and elevate the overall customer experience.

Job Responsibility

  • Monitor day-to-day performance of external partner teams that support front-line operations
  • Produce regular performance reports and scorecards that surface trends, outliers, and clear next steps for partners and stakeholders
  • Integrate AI-based insights into weekly performance reviews and dashboards to proactively identify trends, forecast capacity needs, and pinpoint improvement opportunities across partner teams
  • Translate findings into coaching, process changes, and risk reduction
  • Lead routine governance and business reviews, track agreed actions, and drive issues to resolution
  • Facilitate frontline learning and feedback loops with partner teams to capture voice-of-customer and improve operational consistency
  • Investigate escalations, lead root cause analysis, and assist with corrective actions with partners and internal teams
  • Partner with cross-functional teams to deliver enablement, documentation, and tooling that improve accuracy and efficiency
  • Maintain quality standards, calibration practices, and partner-facing documentation

Requirements

  • Licensing: FINRA Series 7, 24 and 63 (or equivalent)
  • 3+ years of experience in operations, vendor or partner management, enablement, or quality programs
  • Leverages AI-driven analytics and reporting tools to identify performance trends, predict emerging risks, and recommend data-informed actions that improve partner efficiency and quality
  • Strong analytical ability and comfort working with data and reporting tools to generate insights and recommendations
  • Experience running partner performance programs, scorecards, and governance cadences
  • Demonstrated skill in quality assurance, root cause analysis, and coaching to drive measurable improvement
  • Excellent stakeholder management, communication, and facilitation skills
  • Organized, detail-oriented, and able to manage competing priorities across internal and external teams
  • Familiarity with customer support or contact center environments and ticketing or tracking systems is a plus

Nice to have

Bilingual in English & Spanish

What we offer

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
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