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We are looking for an experienced and solution-oriented People Operations Partner to join our People Operations team. This role plays a key role in delivering high-quality HR operations, owning employee lifecycle activities, and partnering closely with stakeholders to continuously improve processes. The ideal candidate should be detail-driven, confident in navigating ambiguity, and passionate about creating excellent employee experiences.
Job Responsibility:
Own and manage end-to-end hire-to-retire employee lifecycle activities, including onboarding, offboarding, promotions, transfers, and other job changes
Support and guide People Operations Coordinators in resolving complex HR cases, while owning and managing Tier 2 HR tickets in ServiceNow (SNOW) to ensure timely resolution and clear communication
Lead New Hire Orientations with coordination and support from Coordinators
Partner with HRBP’s, Managers, and Employees to manage and administer Leaves of Absence in line with policy and local requirements
Provide guidance and resolution for employee benefits queries escalated by Coordinators, including vendor coordination where required
Work closely with Payroll to ensure all HR-related changes and inputs are accurate and completed in line with payroll cut-off timelines
Support and maintain high standards of data accuracy, confidentiality, and compliance across employee records and HR systems
Prepare and deliver ad hoc HR reports (headcount, attrition, leave, compliance, etc.) for stakeholders
Partner with HRIS and other stakeholders to troubleshoot, enhance, and improve Workday processes and participate in system-related projects
Support the maintenance and continuous improvement of the employee portal and self-service resources
Proactively identify operational gaps, risks, and inefficiencies, and autonomously recommend and implement process improvements to enhance employee experience and efficiency
Provide operational guidance, knowledge-sharing, and informal coaching to Coordinators
Collaborate with HR teams in the UK, US, Canada and Asia to align global HR initiatives, benefits, and policies
Maintain records and prepare files for statutory compliance and audits
Lead and contribute to ad hoc projects and operational initiatives as required
Requirements:
4-6 years of experience in HR Operations or a similar role for a Global organisation
Experience of supporting multiple regions
Strong experience working with employee database platforms (e.g., Workday)
Proven experience managing Tier 2 HR cases using ServiceNow (SNOW) or a similar case management tool
Proficiency in Microsoft Office tools, with the ability to analyze and interpret HR data
Strong attention to detail and commitment to data accuracy and compliance
Excellent verbal and written communication skills
Attention to detail in all tasks
Ability to build trusted relationships, influence stakeholders, and partner effectively across teams
Should be comfortable working in shifts, if required
Comfortable working in a fast-paced, growing organization and navigating change and ambiguity
An agile approach to work
Curiosity and commitment to continuous learning
Ability to bring innovation, creativity, and efficiency to work
What we offer:
Discretionary bonus
Provident fund contributions
1+5 medical insurance + top up options and access to Practo online Doctor consultation App
Employee assistance program
3X CTC Life Assurance
3X CTC Personal accident insurance
childcare services
20 days holiday + statutory holidays
Gym reimbursement up to INR1150 per month
wellbeing program with the chance to earn up to $93 per annum
charitable giving program
access to learning platforms
employee discount program’s plus free games and events