Partner Operations Manager

As a Partner Operations Manager, you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple team members and test solutions to address them. You will also work with the commercial team to equip them with the necessary toolset to improve site performance, while aligning the aims of Partner Operations with other departments in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and lead their rollout with internal and external partners. Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches.To be successful in this role, you'll need to deliver clear messages to internal and external stakeholders in a structured and logical way while providing detailed updates.Additionally as an Partner Operations Manager, you'll need show an understanding of how Deliveroo and its partners work strategically, financially, and operationally. You will improve current ways of working and identify areas for improvement, propose solutions, and implement them in a considered manner while managing team member communications. You will lead projects, and represent the team in discussions with senior team members. You will develop relationships when aligning outcomes with partners, including negotiation and rigorous operational proposals.This is hybrid role based in London, which will require some travel to partners.