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We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‑technical role bridges publishers, external vendors, and internal teams within a company that delivers large‑scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Job Responsibility:
Act as the liaison between publishers, vendors, and internal teams
Resolve publisher issues through documentation fixes or cross‑functional escalation
Coordinate projects and programmes across vendors, PMs, and engineering teams
Oversee first‑level support operations and define SOPs/playbooks
Manage vendor relationships and ensure effective stakeholder communication
Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
Support three core products: Pinpoint, Reader Revenue Manager, News App
Requirements:
Minimum 2-3 years of professional experience
Efficient issue resolution via documentation or escalation
Coordinating across vendors, PMs, and engineering teams
Overseeing support operations and defining SOPs/playbooks
High empathy and relationship management skills
Nice to have:
Consultancy (IT/Strategy) or News/Media ecosystem experience