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BDO UK LLP Logo BDO UK LLP · Human Resources

Partner Matters Operations Manager

United Kingdom, London · Job Posted January 21, 2026
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Job Description

The Partner HR Operations Manager is responsible for managing HR services for a large group of partners, focusing on key lifecycle events as well as other firm-wide partner processes. This role involves ensuring smooth operations, maintaining data accuracy, and fostering effective communication with senior stakeholders across the firm.

Job Responsibility

  • Oversee the partner HR services function for circa 550 partners, including lifecycle events such as partner joiners and retirements
  • Ensure the effective management of firm-wide partner processes, such as performance management, with a focus on accuracy and timeliness
  • Maintain accountability for data integrity and the quality of Partner Office systems
  • Establish and maintain relationships with key stakeholders, including HR, finance, and other business units
  • Act as a liaison between the Partner Office and other departments to ensure seamless communication and collaboration
  • Identify opportunities for process improvement and operational efficiency, leveraging technology and best practices
  • Support change management efforts to implement new processes and systems within the Partner Office
  • Assist in the development of the Partner Office team, fostering a culture of continuous learning and professional growth
  • Provide regular feedback and support to team members
  • Make informed decisions to resolve issues and queries, ensuring practical outcomes
  • Deputise for the Head of Partner Office as required, demonstrating leadership and decision-making capabilities

Requirements

  • Ideally (but not essential) education to degree level
  • Experience working in HR at manager grade, ideally within a professional services environment, with a proven track record of service delivery
  • Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential
  • Strong communication and interpersonal skills, with the ability to engage effectively with senior stakeholders
  • Problem-solving skills and the ability to manage unexpected challenges
  • Ability to work collaboratively within a team environment
  • Commitment to personal and professional development, with a focus on continuous improvement

Nice to have

Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential

What we offer

  • Agile working
  • Programmes, resources, and frameworks that provide clarity and structure around career development
  • Informal success conversations to formal mentoring and coaching
  • State-of-the-art collaboration spaces in our offices
  • Multidisciplinary events and dedicated resources
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