Partner Matters Operations Manager

• Oversee the partner HR services function for circa 550 partners, including lifecycle events such as partner joiners and retirements
• Ensure the effective management of firm-wide partner processes, such as performance management, with a focus on accuracy and timeliness
• Maintain accountability for data integrity and the quality of Partner Office systems
• Establish and maintain relationships with key stakeholders, including HR, finance, and other business units
• Act as a liaison between the Partner Office and other departments to ensure seamless communication and collaboration
• Identify opportunities for process improvement and operational efficiency, leveraging technology and best practices
• Support change management efforts to implement new processes and systems within the Partner Office
• Assist in the development of the Partner Office team, fostering a culture of continuous learning and professional growth
• Provide regular feedback and support to team members
• Make informed decisions to resolve issues and queries, ensuring practical outcomes
• Deputise for the Head of Partner Office as required, demonstrating leadership and decision-making capabilities

• Ideally (but not essential) education to degree level
• Experience working in HR at manager grade, ideally within a professional services environment, with a proven track record of service delivery
• Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential
• Strong communication and interpersonal skills, with the ability to engage effectively with senior stakeholders
• Problem-solving skills and the ability to manage unexpected challenges
• Ability to work collaboratively within a team environment
• Commitment to personal and professional development, with a focus on continuous improvement

Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential

• Agile working
• Programmes, resources, and frameworks that provide clarity and structure around career development
• Informal success conversations to formal mentoring and coaching
• State-of-the-art collaboration spaces in our offices
• Multidisciplinary events and dedicated resources