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The Uber Eats team is seeking sharp, highly motivated individuals to join the Retail segment, managing some of our most strategic partners. As a Partner Manager, you will work closely with merchant partners to drive revenue growth, operational excellence, and customer experience. You will collaborate cross-functionally with local and central operations, product, sales, marketing, and engineering teams to optimize partnerships and deliver maximum value for both Uber and its merchant partners.
Job Responsibility:
Own the commercial relationship for assigned retail categories, managing multiple merchants through annual planning and regular weekly and monthly business reviews
Execute portfolio-level commercial strategies aligned with category and merchant-specific growth objectives
Partner closely with operations teams to ensure a high-quality consumer experience
Develop and implement action plans to improve key performance indicators, including tailored promotional strategies by category or specialty store
Present and recommend data-backed solutions to merchants, clearly articulating the value proposition of Ads and Direct offerings
Serve as the primary coordination point between merchants and internal teams to ensure accurate and timely execution
Requirements:
Minimum 3 years of full-time professional experience in account management, retail, CPG, or a similar commercial role
Prior client-facing experience, ideally managing enterprise or mid-market accounts
Strong analytical capability with confidence in making data-driven decisions and applying sound business judgment
Demonstrated track record of managing complex partnerships and delivering measurable results
Nice to have:
Experience in Grocery, Retail, or CPG industries
Experience managing complex datasets and tracking and achieving multiple OKRs
Strong project management skills, including experience building joint business plans and delivering consistent performance outcomes
Demonstrated ability to operate effectively within a cross-functional organizational matrix
Experience partnering with Product and Engineering teams to surface insights and influence product improvements