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We are hiring a legal expert and business athlete to drive change management at our most strategic customer accounts. This role will define and execute change management programs that accelerate legal AI adoption, and also work closely with our strategy consulting partners to ensure clients successfully navigate their legal transformation journeys.
Job Responsibility:
Design and implement change management programs at strategic customer accounts, utilizing legal and AI subject matter expertise to address adoption challenges and drive organizational transformation
Manage relationships with strategy consulting partners who support Harvey clients on legal AI transformation initiatives, ensuring alignment on methodologies, deliverables, and client outcomes
Define the change management playbook and best practices based on insights from customer implementations, partner engagements, and your legal industry experience
Partner closely with Customer Success, Sales, Solution Engineering, and Product teams to identify change management needs and ensure seamless execution across the customer lifecycle
Stand up new consulting partner programs and enablement initiatives, including partner training on Harvey's platform, joint go-to-market strategies, and co-delivery models
Track and measure the effectiveness of change management interventions and partner engagements, driving continuous improvement and scaling successful approaches
Identify gaps in change management strategy and partner ecosystem, developing solutions that accelerate client value realization and deepen strategic relationships
Requirements:
5-8+ years of experience in management consulting, change management, or strategy roles at top-tier firms (e.g., MBB, Big 4, or boutique strategy consultancies)
Proven track record of designing and leading large-scale organizational change and transformation programs, ideally within professional services, legal, or enterprise technology contexts
Strong executive presence with experience managing complex partner ecosystems, including consulting firms, system integrators, or advisory organizations
Deep expertise in change management methodologies with the ability to adapt frameworks to client-specific needs
Exceptional stakeholder management and influencing skills—can build trust with C-suite executives, drive alignment across matrixed organizations, and navigate organizational politics with diplomacy
Strong analytical and problem-solving capabilities with a bias toward action and results
Nice to have:
Experience working with or in the legal industry is a strong plus—understanding of law firm operations, legal department dynamics, or legal technology adoption challenges