Partner Implementation Manager

• You act as the main point of contact for Service Partners, supporting them with their implementation projects
• You will be leading service enablement training and coaching, ensuring partners have the necessary tools and resources
• You will investigate partner support tickets and provide configuration guidance and share best practices
• You monitor partner project portfolios and provide guidance for successful delivery and risk management
• You manage the overall Service Partner project portfolio to meet targets and drive customer satisfaction
• You will be the point of escalation for customers and work cross-functionally with sales, product, and support teams to remove roadblocks
• You provide input for regular business reviews with partners to assess performance and identify opportunities for improvement
• You proactively track and update project progress in Salesforce and other tools to ensure transparency and “no surprises.”
• You validate project risks directly with customers and confirm proposed partner solutions
• You join customer escalation calls and collaborate with internal teams to unblock issues quickly
• You lead and nurture the Partner Community, sharing best practices, updates, and fostering engagement

• University degree in a relevant field
• A minimum of 5 years of experience in professional service consulting, customer success or service partner management, preferably in the FinTech space
• Proven track record of building and managing successful partnerships, manage senior stakeholders, and achieving business objectives
• Strong interpersonal skills with the ability to establish rapport, collaborate effectively with partners and ensure their compliance to project management processes and SLAs
• Excellent communication skills, including the ability to convey complex ideas clearly and concisely, both verbally and in writing
• Tech savvy and able to investigate and develop solutions for customers’ business requirements within the context of the cloud solution
• Results-oriented mindset with a focus on delivering exceptional partner experiences and driving measurable outcomes
• Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment
• Proficiency in Google Suite and CRM software (e.g., Salesforce) is preferred
• You are fluent in English and German
• other languages are a plus

other languages are a plus

• Competitive compensation, including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as private healthcare
• Fitness perks such as an onsite gym & fitness app subsidy
• Flexible compensation plan to help you diversify and increase the net salary
• Unforgettable Perk events, including travel to one of our hubs
• Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
• Exponential growth opportunities
• VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice
• Work from anywhere in the world allowance of 20 working days per year
• IRL English or Spanish Lessons are held in the Barcelona office
• Parental leave of 19 weeks