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Deliver an enhanced, tailored and engaging partner experience that is emblematic of HPE’s commitment to fostering a thriving and hyperconnected culture by providing support focused on enhancing the ease of doing business, accelerating sales processes and building partner capacity. In this role, the Partner Experience Manager will guide HPE partners as they navigate the various role-based journeys and resources resulting in the achievement of key objectives. Specifically, increased partner utilisation of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs).
Job Responsibility:
Response and resolution of partner sales or program support inquiries
Enabling partners to utilise tools needed to generate leads, execute product demonstrations and deploy POCs
Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration or other pre-/post-sales activities
Provide guidance through the different role-based journeys of the HPE Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement and recommending and support end-user demand generation activities
Proactively engage partners through a combination of outbound/inbound calls, community channels via HPE’s partner collaboration platform, HPE PartnerLink
Requirements:
Excellent communication skills to deliver appropriate brand messaging and position the HPE Champions program’s value proposition as benefits corresponding to the partner representative’s role
Detailed and organised in managing varying types of service requests and adhering to established service level agreements
Proven ability to prioritise and multitask in a fast-paced, dynamic environment
Inquisitive and engaging in an authentic and genuine fashion
Nice to have:
Bachelor’s Degree preferred
5+ years’ experience in sales or marketing, preferably in Enterprise IT
Experience in managing inbound and outbound calls
Experience in building and maintaining engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience
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