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The Partner Experience CoE Manager plays a critical role in driving operational excellence and strengthening NetApp’s global partner ecosystem. As part of the Partner Experience Center of Excellence, this role is responsible for implementing standardized systems, processes, and reporting mechanisms that support Global Partner Programs, channel partners, and the field sales organization. The manager will lead a team of Partner Support Analysts, ensuring seamless execution of partner operations, accurate incentive processes, and sustained partner satisfaction. This position requires a strong leader with deep operational expertise, the ability to build trusted relationships across global teams, and a passion for continuous improvement and process optimization.
Job Responsibility:
Team Leadership & Development
Lead, mentor, and coach a team of Partner Support Analysts to achieve operational excellence
Foster a collaborative, inclusive, and high‑performance team culture
Conduct regular performance evaluations, set measurable goals, and provide developmental feedback
Operational Management
Oversee daily partner operations to ensure accuracy, efficiency, and compliance with internal standards
Develop strategies to improve partner performance, streamline operations, and elevate partner satisfaction
Track key performance indicators (KPIs), analyze trends, and generate reports for leadership
Maintain clear documentation for all processes, programs, and operational workflows
Ensure accurate, timely calculation of partner incentives and commissions in alignment with policies, contracts, and performance metrics
Collaborate with vendors and finance teams to resolve discrepancies and facilitate seamless financial transactions
Relationship Building
Act as the primary point of contact for partners, partner managers, and the Worldwide Partner Organization
Build and nurture strong, long‑lasting relationships with internal and external stakeholders
Facilitate regular meetings, communication touchpoints, and alignment sessions to drive shared success
Process Improvement & Automation
Identify, recommend, and implement process improvements to increase efficiency and partner satisfaction
Partner with cross‑functional teams, including IT, to implement automation and best‑practice workflows
Stay updated on industry trends and integrate relevant insights into operational enhancements
Project Management
Lead and manage projects focused on improving partner operations and system capabilities
Ensure project goals, timelines, and budgets are met while maintaining high quality
Coordinate with internal stakeholders to support successful project execution
Requirements:
10+ years of experience in Sales Operations, Partner Operations, or similar functions, with strong people‑management experience
Bachelor’s degree required
Exceptional verbal and written communication skills
Strong proficiency in MS Excel and PowerPoint
ability to quickly learn new tools and systems
Highly trustworthy, detail‑oriented, and committed to high standards of excellence
Strong leadership qualities and the ability to motivate and develop teams
Analytical mindset with the ability to interpret data and make informed decisions
Proficiency with project‑management methodologies and tools
Ability to perform effectively in a fast‑paced, dynamic environment
What we offer:
Volunteer time off
40 hours of paid volunteer time each year
Well-being
Employee Assistance Program, fitness, and mental health resources to help employees be their best
Time away
Paid time off for vacation and to recharge
Comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs