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As the Uber delivery offerings continue to grow, so does our ecosystem of tightly integrated external partners. Partner Engineering is passionate about expanding, improving, and scaling the integration ecosystem across multiple lines of business. Partner Engineers work at the intersection of product, engineering, and relationship management to help our partners achieve comprehensive integrations that optimize all user experiences. We seek an analytical problem solver with good business insight to help drive solutions for strategic partners that integrate with Uber’s APIs and other supporting systems. The individual must have the ability to build rapport with people inside and outside the organization and be comfortable engaging across all levels of a company -- from engineers to executives. Partner Engineers manage multiple projects simultaneously and must have meticulous organization skills with a keen attention to detail. One of Uber’s company values is to “see the forest and the trees” - meaning the ability to zoom out and understand the “why” and adjust the “how” as needed. This role must be strategic in opinion with the ability to back it up with data.
Job Responsibility:
Technical Integration: Collaborate with strategic partners to integrate Uber’s technologies, products, and services into their platforms, ensuring seamless compatibility and functionality
Solution Development: Develop customized solutions and integrations to meet partner requirements, leveraging APIs, SDKs, and other tools
Technical Support: Provide technical guidance and support to partners throughout the integration process, addressing any technical challenges or issues that arise. Uplevel and improve our scaled technical support solutions for maximum success
Relationship Management: Build and maintain strong relationships with key stakeholders at partner organizations, serving as the primary point of contact for technical discussions and support
Cross-Functional Collaboration: Work closely with internal teams, including engineering, product management, operations, and business development, to align on partner integration requirements and deliver high-quality solutions
Product Feedback: Gather feedback from partners on Uber’s products and services, advocating for partner needs and driving product improvements and enhancements
Documentation and Training: Create technical documentation, tutorials, and training materials to support partner integration efforts and facilitate knowledge transfer
Technical Expertise: Stay up-to-date on Uber’s latest technologies, products, and industry trends, serving as a subject matter expert for both internal teams and external partners
Process Improvement: Analyze existing processes and workflows to identify areas for optimization and efficiency gains. Propose and implement scalable solutions to streamline partner engagement, onboarding, and support processes. Continuously monitor and evaluate the effectiveness of implemented improvements, making adjustments as necessary
Scaling Operations: Develop strategies to scale partner engagement and support operations efficiently as the partner ecosystem grows. Implement scalable systems and tools to automate repetitive tasks and streamline operations. Collaborate with internal teams, such as product development and customer support, to ensure scalability and alignment with company objectives
Requirements:
Degree in Computer Science, a related discipline, or meaningful industry experience
Intimate knowledge of APIs and adjacent technologies
SQL and/or other data analytics skills
Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical senior stakeholders
Strong problem-solving skills and a proactive, results-driven approach
Programming or development skills
Nice to have:
5-10 years of experience in an external-facing technical role
JavaScript/Python development skills
Spanish and/or Portuguese language skills
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp