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Xometry is seeking a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers. A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.
Job Responsibility:
Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards
Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes
Create and implement partner certification programs to establish quality benchmarks and standards
Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance
Develop tailored training and coaching programs to elevate partner capabilities and performance
Manage operational escalations and provide timely resolutions to ensure partner satisfaction
Lead initiatives to reduce partner churn and maintain a robust network
Serve as the ITAR conversion leader
Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners
Maintain comprehensive training records and standardize partner training materials
Collaborate with marketing teams to drive partner acquisition strategies and campaigns
20-25% travel required
Requirements:
Bachelor’s Degree or equivalent required
8+ years serving as a lead/leader in supply chain or manufacturing
Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus
Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs
Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus
Top-class analytical skills – understands the importance of data and acumen and converts insights into action
Strong communication and presentation skills
Experience in developing and delivering training programs
Fluency with presentation, document, project management and other essential business applications
Nice to have:
Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment
Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others
What we offer:
401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave