Partner Engagement Manager

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
• Rapidly expand product usage until ~100% of Staff workflows are in Onebrief
• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
• Clearly communicate user needs to the product team
• Maintain a high product proficiency, and excite the customer about each product improvement
• Instill the Onebrief brand image
• Enable our expansion to Allies and Partners
• Lead or support exercises
• Use your observations of our users to recommend product improvements
• Provide face-to-face and remote customer support
• Develop an understanding of customer social dynamics in order to support renewals and future sales
• When responding to incidents, coordinate with the customer and our product engineering team

• Top Secret clearance with eligibility for SCI
• South Korean work authorization or SOFA
• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
• Advanced military education: Command and Staff, Advanced Military Studies
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

Hybrid work