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Microsoft Partners are central to how Microsoft reaches and serves customers and proudly has an extensive Partner ecosystem. The Partner Enablement Organization sits with the Microsoft business operations team and is responsible for enabling these Partners to make sure they are ready and informed for changes that are made throughout the the Partner lifecycle. They employees are deep subject matter experts on the Partner experience and will advocate for the Partners needs and requirements in applicable forums, ensuring change is landed accordingly and Partners can adopt. We are hiring for a Partner Enablement Manager (PEM). Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility
Drive Partner Enablement across the E2E Partner lifecycle processes to reduce Partner friction and increase ease of doing business with Microsoft
Represent the voice of the partner across Microsoft stakeholders, leveraging SME knowledge & insights from Partners to influence Partner requirements and design of upcoming changes
Ensure Partner risks and concerns are clearly articulated with tangible impact to influence stakeholders to mitigate or accept the Partner risks
Own Partner readiness plans for launch or key change moments tracking key deliverables, timelines, outcomes ensuring core team members are kept aware of progress/risks to plan
Monitor Partner launch preparedness for key upcoming strategic changes and share critical Partner insights, blockers, help wanted with core team for milestone decisions
Drive Partner Enablement with Partners through our existing Partner Enablement services (co-design, partner calls etc.) translating partner asks into actionable business requirements or improvements
Track and drive Partner adoption for key launch moments ensuring our Partners are ready to operationalise key changes at go-live
Demonstrate a One Microsoft approach to work seamlessly across virtual stakeholders, collaborating & influencing for the Partner with ease
Apply a data-driven continuous mindset to E2E lifecycle processes to identify systematic gaps and drive standardisation, automation opportunities and self-serve enablement models
Demonstrates thought leadership and strategic thinking, with the adaptability to navigate change and proactively identify end-to-end (E2E) opportunities that drive business impact.
Requirements
Bachelor's Degree in Business, Operations, Finance, or related field AND experience in program management, process management, or process improvement OR equivalent experience
Proficiency in written and conversational English.
Nice to have
Experience working in cross-functional, global environments
Proven track record in delivering complex projects or change initiatives while dealing with ambiguity and providing creative solutions
Able to work effectively with all levels of internal and external personnel to drive for results and solve problems
Ability to communicate effectively at different levels, across different cultures in writing and verbally where subject matter may be complex and the audience is global
Ability to identify and implement industry best practices to improve existing processes
demonstrable achievement within a results-driven, highly ambiguous and dynamic environment
Demonstrated excellence in thought leadership and execution management
conflict/negotiation management
independent, flexible and proactive in your approach
Demonstrated experience in Partner Channel Management and/or Customer relationship management
Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels
Strategic thought leader who proactively identifies strategic opportunities, initiating proposals and sign off from stakeholders.