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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Partner Enablement Manager

Costa Rica, San José · Job Posted June 15, 2026
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Job Description

Microsoft Partners are central to how Microsoft reaches and serves customers and proudly has an extensive Partner ecosystem. The Partner Enablement Organization sits with the Microsoft business operations team and is responsible for enabling these Partners to make sure they are ready and informed for changes that are made throughut the the Partner lifecycle. They employees are deep subject matter experts on the Partner experience and will advocate for the Partners needs and requirements in applicable forums, ensuring change is landed accordingly and Partners can adopt. We are hiring for a Partner Enablement Manager (PEM).

Job Responsibility

  • Drive Partner Enablement across the end to end Partner lifecycle processes to reduce Partner friction and increase ease of doing business with Microsoft
  • Represent the voice of the partner across Microsoft stakeholders, leveraging SME knowledge & insights from Partners to influence Partner requirements and design of upcoming changes
  • Ensure Partner risks and concerns are clearly articulated with tangible impact to influence stakeholders to mitigate or accept the Partner risks
  • Own Partner readiness plans for launch or key change moments tracking key deliverables, timelines, outcomes ensuring core team members are kept aware of progress/risks to plan
  • Monitor Partner launch preparedness for key upcoming strategic changes and share critical Partner insights, blockers, help wanted with core team for milestone decisions
  • Drive Partner Enablement with Partners through our existing Partner Enablement services (co-design, partner calls etc.) translating partner asks into actionable business requirements or improvements
  • Track and drive Partner adoption for key launch moments ensuring our Partners are ready to operationalise key changes at go-live
  • Demonstrate a One Microsoft approach to work seamlessly across virtual stakeholders, collaborating & influencing for the Partner with ease
  • Apply a data-driven continuous mindset to E2E lifecycle processes to identify systematic gaps and drive standardisation, automation opportunities and self-serve enablement models
  • Demonstrates strong thought leadership and strategic thinking, with the adaptability to navigate change and proactively identify end-to-end (E2E) opportunities that drive business impact

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Proficiency in written, reading, and conversational English

Nice to have

  • Experience working in cross-functional, global environments
  • Proven track record in delivering complex projects or change initiatives while dealing with ambiguity and providing creative solutions
  • Ability to work effectively with all levels of internal and external personnel to drive for results and solve problems
  • Ability to communicate effectively at different levels, across different cultures in writing and verbally where subject matter may be complex and the audience is global
  • Ability to identify and implement industry best practices to improve existing processes
  • Demonstrable achievement within a results-driven, highly ambiguous and dynamic environment
  • Demonstrated excellence in thought leadership and execution management
  • Conflict/negotiation management
  • Independent, flexible and proactive approach
  • Demonstrated experience in Partner Channel Management and/or Customer relationship management
  • Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels
  • Strategic thought leader who proactively identifies strategic opportunities, initiating proposals and sign off from stakeholders
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