Partner Customer Advocate Jobs

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Principal Customer Experience Advocate

The Principal Customer Experience Advocate at Esker is responsible for taking ca...

Location

United States , Middleton

Salary:

98800.00 - 117000.00 USD / Year

Esker France

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience in lieu of degree
5+ years in customer service, customer training, or account management
2+ years as a people leader or lead on an Accounts Receivable department/team
Experience performing or overseeing collections, cash application, customer credit decisions, and customer claims or deductions
Demonstrated ability to manage multiple advanced, complex global customer accounts
Experience with tracking Accounts Receivable KPI’s and reporting them upward in the organization

Job Responsibility

Learn how assigned accounts use Esker solutions
maintain advanced product knowledge across all Esker solutions
use product knowledge and customer familiarity to creatively help customers maximize process efficiency
Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services while strengthening customer relationships
Meet commitments according to the appropriate Customer Experience Engagement Program
maintain customer interaction and task assignment documentation, while setting an example of efficiency and professionalism for team
Work with internal support and Professional Services teams to address customer needs
troubleshoot issues that arise in the course of configuring solutions
Help team members with the most technically complex cases while using previous experience and organizational knowledge
Reach out and collect feedback from assigned accounts

What we offer

Student loan repayment assistance
Flexible work schedule, summer hours, and work from home options
Profit sharing options
Paid time off for community outreach and volunteer opportunities
Yearly stipend for employee wellness, hobbies, or educational activities
Dog-friendly work environment
Competitive salary and benefits package

Fulltime

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Senior Product Advocate

The Senior Product Advocate role at Atlassian involves collaborating with sales ...

Location

United Kingdom

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience interacting with customers in a pre-sales capacity
excellent communication skills
strong presentation skills to multi-level audiences
ability to interpret complex business problems and propose solutions
customer-centric mindset
proven track record in building executive relationships with customers
ability to collaborate across internal teams
fluency in English
creative problem-solving abilities
eagerness to continuously learn and grow

Job Responsibility

Partner with direct sales, partners, and larger account teams on SMB sales opportunities
participate in customer discovery to understand the customer's needs
identify additional opportunities for cross-product expansion
investigate and assess client pain points
act as a product expert in the pre-sales process
showcase how Atlassian software can solve problems
articulate the full Atlassian product and solution offerings
lead value-based demonstrations tailored to different stakeholders
guide customers' technical needs in the sales process
collaborate with sales associates to discuss pipeline and opportunities

What we offer

Health and wellbeing resources
paid volunteer days
additional perks offered by Atlassian.

Fulltime

Client Success Partner

As a Client Success Partner within the Enterprise team, you will support our lar...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
Proven knowledge of the SaaS B2B industry is a plus
Proven interest in the digital industry, education, and e-learning in particular
Excellent interpersonal and communication skills
Native French, and excellent English proficiency (B2 minimum)

Job Responsibility

Build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution
Coordinate the different 360Learning resources (technical, pedagogical, etc.)
Empower the client with the Enterprise positioning and vision provided by our solution
Ensure the renewal or signing of new contracts for accounts listed in your portfolio
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
Work with the Account Managers to identify new project opportunities to develop the account
Reduce churn by identifying customers at risk and implementing a remedial action plan

What we offer

Compensation: Package includes base salary and a variable component
Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion initiatives with active ERGs

Fulltime

Senior Solutions Engineer

Atlassian is seeking a Senior Solutions Engineer focusing on enterprise customer...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

Job Responsibility

Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

What we offer

Health and wellbeing resources
paid volunteer days
various perks and benefits designed to support personal and family needs

Fulltime

New

Senior Partner Manager

As a Senior Partner Manager – Client Advocacy & Retention, you will serve as the...

Location

United States , Chicago

Salary:

100000.00 - 120000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Prior experience in Client Success
2+ years of restaurant POS experience
2+ years of experience in Restaurant implementation or Support preferred if no prior experience in Client Success
General knowledge of restaurant operations, billing, rates/pricing, SpotOn business practices and SOPs
5+ years of experience working in Customer Service Support environment highly preferred in addition to Client Success experience
Client-Centric Leadership: Proven ability to develop long-term relationships and lead strategic conversations with executives and operations leaders
Retention Strategist: Expert level strategist with demonstrated success in preventing churn through proactive outreach, at-risk analysis, and win-back tactics
Emotional Intelligence: High EQ with a calm, composed approach during escalations and difficult conversations
ability to balance empathy with resolution
Restaurant & POS Expertise: In-depth knowledge of restaurant operations and SpotOn’s suite of POS and adjacent tools

Job Responsibility

Act as the primary retention lead across your VIP portfolio, proactively identifying at-risk accounts and executing save strategies to reduce churn
Develop and implement customer cheer campaigns, retention programs, and advocate-building initiatives that highlight the value of SpotOn’s solutions
Serve as the internal voice of the customer, translating client feedback into actionable insights for Product, Support, and Leadership
Cultivate deep, strategic relationships with decision-makers across high-value clients
position yourself as a long-term growth partner, not just a point of contact
Conduct regular Business Reviews (MBRs/QBRs) tailored to each client’s objectives, KPIs, and vertical needs
Drive upsell/cross-sell opportunities by aligning SpotOn solutions (e.g., Teamwork, Reserve, Online Ordering) to evolving client goals
Lead VIP case management via Salesforce: assign, resolve, and follow through on client issues while maintaining impeccable documentation
Coordinate multi-threaded internal support using a team-based account model—collaborating with Tier 3 Support, Product Managers, Pricing Partners, and Implementation
Provide hands-on escalation support with the ability to independently negotiate waivers, credits, and service adjustments

What we offer

company stock plan

Fulltime

Partner Customer Advocate

Atlassian

Location:
Philippines, Manila

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Partner Customer Advocate

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Location:Philippines, Manila

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Contract Type:Employment contract

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 15, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Partner Customer Advocate

Customer Advocate, Partner

Strategic Customer Success Partner Coach

Principal Customer Experience Advocate

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Client Success Partner

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Location:
Philippines, Manila

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
May 15, 2025