Partner Customer Advocate, Atlassian

Atlassian

Location:
Philippines, Manila

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Partner Customer Advocates assist Solution Partners and Resellers by addressing inquiries related to billing, payments, account and subscription management, product plans, and pricing. They provide top-notch customer service while collaborating across departments to ensure a seamless experience.

Job Responsibility:

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

Requirements:

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

What we offer:

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Partner Customer Advocate