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We are seeking a Partner Assurance professional who will assure the performance of Vodafone Business’ strategic partners against contractual obligations and agreed service levels, ensuring high service availability and effective operational engagement. In this role, the individual will drive consistency, continuous improvement, and the ongoing maturity of partner relationships through data-led assurance, innovation, and standardised processes. They will own key elements of the governance framework that underpins strong partner relationships and a positive stakeholder experience. The role also involves developing a clear understanding of the commercial performance of partner-enabled products, identifying opportunities to maximise value, including the effective use of partner funding linked to performance, and contributing to an enhanced customer experience across Vodafone Business.
Job Responsibility
Assure partner performance against contractual SLAs and agreed service levels, leading corrective actions where underperformance is identified
Own and contribute to governance forums, service reviews, and performance discussions with strategic partners and internal stakeholders
Drive data-led assurance through dashboards, performance analytics, and structured reporting, ensuring accuracy and transparency
Support continuous improvement by standardising assurance processes and championing automation and digital solutions
Collaborate across Product, Technology, Operations, and Commercial teams to align partner performance with strategic and customer outcomes
Champion automation (including appropriate use of AI agents) to streamline assurance activities
Requirements
Experienced in partner, supplier, or relationship performance management within a complex organisation
Confident working with contracts, SLAs, and governance frameworks, with a strong attention to detail
Comfortable using data, dashboards, and performance insights to inform decisions and influence stakeholders
A collaborative communicator who can engage partners and senior stakeholders without direct authority
Curious, improvement-focused, and motivated to enhance customer and partner outcomes through structured assurance
Experience using AI agents and automation
What we offer
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal and external trainings via other providers
A supportive internal coaching and mentoring culture
Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your wellbeing and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
You and your family members can enjoy several discounts from our partners