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Partner Account Manager

New Zealand · Job Posted April 25, 2026
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Job Description

As a Partner Account Manager, you'll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners. Our PAM teams work closely with the National Team, which serves as our program's new-business and partner-recruitment engine. You will contribute to our global sales team by acquiring new partners, activating existing partners, uncovering market opportunities, and driving market conversation about Dialpad! The international sales team comprises Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world. Dialpad's Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories. Dialpad's Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to continually improve new customer acquisition and customer base expansion. This position is based in New Zealand, and reports to our Managing Director, APAC.

Job Responsibility

  • Managing existing partners
  • Recruiting and onboarding new regional partnerships to drive indirect sales
  • Becoming a subject matter expert on Dialpad and all products
  • Educating, training, and capturing mindshare with partners
  • Acquiring new partners
  • Activating existing partners
  • Uncovering market opportunities
  • Driving market conversation about Dialpad
  • Recruiting, enabling, and managing partners in assigned territories
  • Presenting Dialpad company presentation and product demonstration to channel partners
  • Building long-standing relationships with partners
  • Overseeing and managing the sales funnel
  • Working with marketing to build partner recruitment webinars and sequences
  • Being an integral part of GTM motions

Requirements

  • 2+ years of experience in channel management and/or technology sales
  • Recent experience working for an emerging tech company
  • Has met/exceeded direct sales goals
  • Must show a proven methodology to prospect and build a pipeline
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field)
  • Proven track record of sustained over-performance against sales quota and pipeline goals

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