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Xelix's BPO partnerships account for a significant and growing share of our customer base, with over 40 enterprise clients managed through partners like Genpact. These are complex, high-value relationships where the partner runs AP operations on behalf of the client, Xelix provides the platform, and the client pays for it. There's substantial white space across this portfolio, with many accounts on a single module where two or three are relevant. We're hiring a Partner Account Lead to own this book of business end-to-end: renewals, expansion, and customer health across all BPO partner accounts. You'll build this function from scratch, managing one person from the start with the expectation of growing a team as the portfolio scales. This is a dual stakeholder role.
Job Responsibility:
Own renewal, retention, and expansion targets across 40+ enterprise accounts managed through BPO partners
Identify and execute cross-sell and upsell opportunities across the portfolio
Lead commercial negotiations on renewals and expansions
Build and maintain strong relationships with both partner teams and end clients
Navigate the dynamics of MSP-style relationships
Develop account plans that segment the portfolio by expansion potential and risk
Monitor account health, identify churn risk early, and act on it
Build the operational processes, playbooks, and reporting for this function from the ground up
Manage and develop one direct report
Work cross-functionally with Partnerships, Sales, Product, and Services
Report on portfolio performance to leadership
Requirements:
6-10 years in account management or customer success within B2B SaaS or enterprise technology
Proven track record of hitting renewal and expansion targets on a commercial book of business
Experience managing complex, multi-stakeholder accounts where the buyer and the day-to-day user are different organisations
Exposure to partner-managed or BPO-managed customer relationships is a strong plus
Comfortable with commercial negotiations: renewals, pricing discussions, upsell conversations
Experience with or strong knowledge of MEDDIC / MEDDPICC methodology
Able to segment and prioritise a large portfolio rather than treating every account the same
Strong relationship builder who can operate across partner organisations and client organisations simultaneously
Experience building processes, playbooks, or operational frameworks in a function that didn't previously exist
Happy managing one direct report now, with the ambition and capability to grow a team
Analytical and organised, comfortable using data and CRM tools to manage a portfolio (HubSpot experience is a plus)
Based in London, with flexibility to travel as needed
Nice to have:
Exposure to partner-managed or BPO-managed customer relationships
HubSpot experience
What we offer:
Competitive base salary depending on experience plus OTE
27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget