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Industrial Relations at Virgin Atlantic is about far more than policy, process, or managing risk. It's about building trusted relationships in one of the UK's most operationally complex and people-focused environments. As our new IR Partner, you'll play a central role in shaping how we work collaboratively with our recognised trade unions, operational leaders, and employee representatives across the business. Supporting areas including Flight Operations and Cabin Crew, you'll help navigate the real-time challenges and opportunities that come with running a dynamic, unionised operation; balancing commercial priorities, operational realities, governance obligations, and colleague experience. This is a role for someone who thrives in complexity and ambiguity. Someone who can influence confidently, build credibility quickly, and bring calm, pragmatic judgement when priorities compete. You'll help evolve and strengthen our industrial relations landscape, ensuring our governance, consultation structures, and collective agreements continue to support both our people and the future direction of the business. Working closely with senior operational stakeholders, People Partners, our employee committees and recognised unions, you'll become a trusted voice in conversations that genuinely matter to the organisation.
Job Responsibility
Lead operational and tactical industrial relations activity across key operational directorates, including Flight Operations and Cabin Crew
Build and maintain effective working relationships with recognised trade unions
Provide expert guidance on the interpretation and application of collective agreements, consultation frameworks, and industrial relations governance
Support operational leaders and People teams in navigating complex industrial relations matters, balancing commercial priorities and employee impact
Lead and coordinate consultation forums, employee committees, and representative engagement activity
Identify emerging industrial relations risks early, escalating appropriately with clear recommendations and mitigation options
Support dispute resolution activity and help drive proactive, relationship-led outcomes
Influence internal and external stakeholders across complex, fast-moving operational environments with competing priorities
Contribute to the continued evolution of governance frameworks, consultation approaches, and employee voice mechanisms across the business
Partner closely with ER colleagues, People Partners, Reward, and operational leadership teams to ensure consistent and compliant decision-making
Requirements
Proven experience operating within Industrial Relations, Employee Relations, or HR Business Partnering roles in highly unionised environments
Demonstrated experience working with recognised trade unions and supporting formal consultation processes
Strong operational judgement with the ability to balance commercial decision-making alongside colleague and governance considerations
Proven ability to influence internal and external stakeholders, representatives, suppliers, and operational leaders across complex environments
Experience navigating ambiguity, conflicting priorities, and resistance-to-change environments with credibility and professionalism
Strong understanding of collective agreements, consultation frameworks, and UK employment / trade union legislation
Demonstrated ability to interpret complex information and translate it into clear, practical advice for operational stakeholders
Demonstrable experience in excellent communication skills, with confidence handling sensitive conversations and producing structured recommendations or briefing papers
Strong organisational capability with attention to governance, detail, and risk management
Proven ability to identify emerging issues early and provide pragmatic, solution-focused recommendations
Experience within aviation, operational, or highly regulated environments