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The APS 3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure. The APS 3 Participant Support Officer will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Job Responsibility:
Managing and resolving participant matters by actioning tasks
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
Managing the team shared email inbox, appointments and telephone enquiries
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
Undertaking research and investigation activities and preparing associated reports and correspondence
Undertaking a range of data entry activities and ensuring follow up is completed
Receiving and recording complaints and other feedback in the Business systems
Requirements:
Must be an Australian citizen
Able to pass Working with Children Check NT Safe
Able to pass a NDIS Worker Screening Check
computer/software applications - Microsoft Office computer based work