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Participant support officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Port Macquarie

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Category:

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Contract Type:
Not provided

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Salary:

37.36 AUD / Hour

Job Description:

Are you a customer service professional looking to transition into a meaningful career within the public sector? A prominent Federal Government Agency is seeking dedicated Participant Support Officers (PSO). This is a frontline, "people-first" role where your empathy and problem-solving skills will directly impact the lives of Australians with a disability.

Job Responsibility:

  • Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
  • Case Management & Resolution: Manage and resolve participant matters by actioning planning tasks in accordance with relevant Acts, work instructions, and operational guidelines
  • Service Coordination: Manage shared email inboxes, coordinate appointments, and ensure office facilities remain accessible for all visitors
  • Technical Support: Assist participants with enquiries at self-help kiosks and provide general online support
  • Data & Administration: Undertake data entry, conduct research and investigation activities, and prepare associated reports and correspondence
  • Feedback Management: Receive and record complaints and feedback accurately within internal business systems

Requirements:

  • Australian Citizenship required
  • Background in customer service, service delivery, or the disability sector is highly regarded
  • Exceptional written and verbal communication skills
  • Empathy required to handle sensitive or challenging conversations
  • Ability to think critically and creatively to triage complex issues and make evidence-based decisions
  • Proven ability to thrive in a fast-paced team environment and manage multiple tasks to meet strict deadlines
  • Positive, contemporary attitude toward social inclusion and diversity
What we offer:
  • Super
  • Initial 12-week onsite training and consolidation period

Additional Information:

Job Posted:
February 26, 2026

Expiration:
March 20, 2026

Work Type:
On-site work
Job Link Share:

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