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InnovAge Logo InnovAge · Health and Beauty

Participant Navigator

United States, Sacramento 23.00 - 26.11 USD / Hour · Job Posted February 17, 2026
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Job Description

The Participant Navigator supports the onboarding and training of all new InnovAge PACE program enrollees. They are instrumental in ensuring a smooth transition into PACE explaining our program offerings, the teams and flow at the center as well as the participant’s role and responsibility in the program. As a personal concierge they actively support new enrollees for the first 60 days into the program, and then services as a point of escalation for any questions participants may have.

Job Responsibility

  • Onboards new Participants to the InnovAge Pace Program by orienting them to all services provided by the center as it relates to regulatory guidelines for PACE centers
  • Introduces the participant to the different departments explaining their purpose, role and how they will support the participant
  • Explains how the Scheduling department works for in-center and outside services, including the need for the Participant’s support and compliance with appointments
  • Reviews the Service Delivery Request process should they want/need support items (scooter, bus pass, etc)
  • Shares our process on if any grievances/concerns the proper channels to engage and escalate
  • Orients new Participants to the PAC (participant activity committee) process
  • Orients new Participants to the “Call us First” program, Center Days, After Hours RN process, In-Home Service offerings, incontinence supply program
  • Orients new Participants to the medication refill process
  • Assists the new Participants in managing expectations and responsibilities of the center staff and the participant
  • Assists current participants with issues and needs in the day center and communicate with the appropriate staff

Requirements

  • 5+ years in customer service-related roles
  • 2+ years working with the geriatric population
  • 1+ year working in a PACE program, understanding the inner workings of the center-based disciplines and participant experience
  • Strong communication and organization skills
  • High School Diploma or GED

What we offer

  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
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