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We are currently looking to add additional high-calibre Guitar Sales Consultants to work in our flagship store, who are fully focussed on delivering pre and post-sale advice to our customers. We are looking for someone who understands our customers and can help them find the perfect solution to their needs. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service. To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills.
Job Responsibility:
Delivering pre and post-sale advice to our customers
Help customers find the perfect solution to their needs
Consistently deliver a high standard of customer service
Demonstrate excellent time management and organisational skills
Requirements:
Knowledge of the Guitar history/heritage of the main brands
Knowledge of the construction and features of Guitars
Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customer’s requirements
Able to identify the features and benefits that are relevant to the customer over the phone and via email
The ability to absorb new information readily and easily and be able to pass this information on to others
Customer service experience, ideally in a retail environment or similar or within the music equipment sector
The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels
The ability to react to challenges while remaining calm
The confidence and organisational skills to control all aspects of a busy sales environment
Previous experience in retail sales or similar environments preferred
Attention to detail and the ability to work quickly and accurately
Computer literate (especially MS Outlook and Excel)