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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part Time Teller within PNC's Retail Banking organization, you will be based in Pittsburgh, PA in Squirrel Hill. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Responsibility:
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Processes a variety of customer interactions
Educates customers on alternatives available for their financial interactions
Identifies banking opportunities during the customer interaction and refers as appropriate
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Applies product and procedural knowledge to solve customer's problems
Adheres to all policies and procedures, demonstrating sound judgment within established limits
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Requirements:
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
No Degree
No Required Certification(s)
No Required License(s)
What we offer:
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee life insurance
401(k) with PNC match
pension and stock purchase plans
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives