This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.
Job Responsibility:
Actively approach customers who you see require additional help
You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience
Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process
Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions
Optimise the IKEA shopping experience to secure satisfied customers and increase sales
Ensure that you contribute towards actions that will secure "First Time Right" for our customers
Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned
Requirements:
You can to commit to a minimum 24-hour work week (6 - 8 hours per day, excluding 1 hour break, 4 days a week), as well as shift-work
You are available to work on at least two weekdays as well as Saturday and Sunday
Confident in approaching and talking to people in a polite and friendly manner
The right attitude and behavior to sell actively and help customers to buy
Ability to communicate clearly and confidently in English
Knowledge of the IKEA product range, including service products
Interested in people’s everyday life at home and home furnishing