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Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Job Responsibility:
Ensure the efficient running of the shop floor to achieve highest levels of customer service, sales and profit
Support management team managing personnel, product & merchandising functions, business processes and results for the store
Participate in weekly management meetings and other staff meetings
Clearly communicate to staff all marketing and sales promotions
Drive shop floor sales and exceed store targets through motivating the team
Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
Support team in delivering business strategy and ensuring consistent training on product knowledge and store maintenance
Achieve company standards/goals for personal sales results
Perform manager-on-duty functions, manage store opening/closing and sales floor
Focus staff on quality relationships with internal and external customers
Ensure staff accountability of building a repeat customer base by providing unparalleled spirited service
Ensure door to floor best practices with visual merchandising directives
Work with management team to build talent pool for key positions
Requirements:
previous track record of supervisory or specialist roles within a premium or luxury brand
previous people management experience with ability to resolve conflict and unproductive disagreements
effective communicator with ability to build relationships
team player who recognizes and celebrates contributions and achievements of others
confident in giving feedback that promotes positive behavioral change
works well with change, able to quickly adapt and work with pace
energetic and authentic with clear presence on shop floor
approaches all issues with a 'can do' approach and acts with initiative to find in store solutions