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Swatch Group Logo Swatch Group · Sales

Part Time Retail Sales Advisor

United Kingdom, Birmingham · Job Posted January 20, 2026
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Job Description

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job Responsibility

  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
  • Ensure good knowledge of all functions of watches and other products
  • Provide reliable information to customers in all matters relating to sales and customer service
  • Help display merchandise as directed
  • Contribute to the store reaching its monthly, quarterly and annual sales targets
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
  • Maintain/build a general awareness of products and security hot spots
  • Follow Company policy and procedures for opening/closing the store
  • Maintain correct processing of all deliveries
  • All transactions to be handled in a responsible and secure way
  • Till functions, cashing up, payments and general duties
  • Dealing with, and handling of, cash, credits cards and international currency
  • Ensure the store is kept clean and presentable at all times
  • Back of house and shop floor are both just as important
  • Health and Safety aware
  • Good Visual Merchandising standards
  • Adhere to company policies and regulations
  • Attend briefing sessions as directed by your line manager
  • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
  • Be familiar with international customers customs and culture
  • Attend regular training days
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
  • Be able to deliver good product knowledge to our customers
  • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

Requirements

  • Positive and outgoing with the ability to naturally converse with customers
  • Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
  • Adaptable with the ability to build strong working relationships within small teams
  • Excited to learn about Swatch products and gain a technical understanding of our ranges

Nice to have

  • Have experience within retail and/or fashion accessories
  • Be accommodating to shifts, longer trading hours and staying late for events etc.
  • Have experience dealing with international customers
  • Ability to communicate in multiple languages
  • Commercial focus with a desire to exceed KPIs
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