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The P4C Approver plays a critical role within the Processing department, serving as the first point of contact when clients submit payroll for processing. This position is responsible for identifying and resolving payroll errors and approving payrolls for final processing. The Approver works closely with internal departments and directly with clients to ensure accuracy and timely resolution.
Job Responsibility:
Troubleshoot issues with payrolls submitted for processing
Run Wage & Tax reports to determine if postdated payrolls require processing
Evaluate payrolls that are placed on hold and determine next steps
Collaborate with the Tax Department on payrolls with tax-related errors
Communicate with the Banking Department regarding payrolls with banking or funding issues
Work with the Implementation Team to assist with processing first-time payrolls
Log support calls for client issues requiring database adjustments
Contact clients regarding payroll submissions that require check date changes
Respond to cases in the P4C Admin Queue in Salesforce
Monitor email alerts for technical issues related to payroll submissions
Engage in Teams chats to respond to internal department inquiries