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Part Time Patient Coordinator

United Kingdom, City Of London 14.00 GBP / Hour · Job Posted June 09, 2026
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Job Description

We are seeking a compassionate, highly organised Patient Coordinator to join our leading fertility clinic on a part-time basis. This role is pivotal in ensuring patients receive a seamless, supportive experience throughout their fertility journey. You will act as a key point of contact for patients, coordinating appointments, providing administrative support, and delivering exceptional customer service in a sensitive healthcare environment.

Job Responsibility

  • Act as the first point of contact for patients via phone, email, and in person
  • Coordinate and manage patient appointments, ensuring efficient clinic scheduling
  • Guide patients through their treatment journey, providing clear information and support
  • Maintain accurate and confidential patient records in line with GDPR and clinic policies
  • Liaise with clinical teams (doctors, nurses, embryologists) to ensure smooth patient flow
  • Handle patient enquiries with empathy, professionalism, and discretion
  • Support billing, invoicing, and payment processes where required
  • Assist with administrative tasks including document preparation and data entry
  • Ensure high standards of patient care and service delivery are consistently maintained

Requirements

  • Previous experience in a patient-facing or customer service role (healthcare experience desirable)
  • Excellent organisational and administrative skills
  • Strong communication skills, with the ability to handle sensitive situations empathetically
  • High level of attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and patient management systems (or similar CRM systems)
  • Flexible approach to working hours

Nice to have

  • Experience within a fertility, healthcare, or clinical setting
  • Knowledge of fertility treatments and patient pathways
  • Experience handling confidential medical information

What we offer

  • Opportunity to work in a leading, supportive fertility clinic
  • Ongoing training and development
  • Collaborative and caring team environment
  • Competitive salary and benefits package (pro rata)

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