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Part Time Overnight Front Desk Agent

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Accor

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Location:
United States , Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami.

Job Responsibility:

  • Actively welcome, greet, and check guests in
  • Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'
  • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
  • Differentiate between guest types and handle them in the appropriate manner
  • Follow up on all arrivals using the prescribed procedure
  • Deal with all guest requests, accidents, and/or thefts promptly
  • Update and maintain the reception handover book
  • Ensure guest privacy and security
  • Ensure the correct procedure and policy standards are adhered to
  • Ensure all necessary supplies are available for the front desk
  • Complete the appropriate reports and audits during the overnight shift
  • Comply with hotel credit policy
  • Encourage up-selling in order to maximize rates
  • Ensure work areas are cleaned and maintained at all times
  • Any other reasonable duties as assigned

Requirements:

  • Bachelor's Degree preferred. High School Diploma or equivalent required
  • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Ability to work overnight
  • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
  • Enter and locate work-related information using computers and/or point-of-sale systems
  • Ability to spend extended lengths of time viewing a computer screen
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Must be able to stand or walk a minimum eight-hour shift
  • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations
  • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary
  • Must have excellent communication skills and be able to read, write, speak, and understand English
  • Must be able to work inside and outside at all times of the year as needed, based on business volumes

Nice to have:

  • Bachelor's Degree preferred
  • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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