Part Time Overnight Front Desk Agent Job at Accor (Miami)

Job Description

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami.

Job Responsibility

Actively welcome, greet, and check guests in
Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'
Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
Differentiate between guest types and handle them in the appropriate manner
Follow up on all arrivals using the prescribed procedure
Deal with all guest requests, accidents, and/or thefts promptly
Update and maintain the reception handover book
Ensure guest privacy and security
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk
Complete the appropriate reports and audits during the overnight shift
Comply with hotel credit policy
Encourage up-selling in order to maximize rates
Ensure work areas are cleaned and maintained at all times
Any other reasonable duties as assigned

Requirements

Bachelor's Degree preferred. High School Diploma or equivalent required
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
Ability to work overnight
An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Enter and locate work-related information using computers and/or point-of-sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations
Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary
Must have excellent communication skills and be able to read, write, speak, and understand English
Must be able to work inside and outside at all times of the year as needed, based on business volumes

Nice to have

Bachelor's Degree preferred
An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred

Accor - All Job Offers

Select Country

Part Time Overnight Front Desk Agent

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Part Time Overnight Front Desk Agent

Night Audit

Junior Graphic Designer

Yard Operative

Exams Officer

Accounting Clerk

Sr. Legal Secretary

Sexual Health Practitioner

Casual Leisure Attendant

Our AI answers in your language