Part-time IT Support Specialist Jobs

Part-time IT Support Specialist

SoundCloud

Location:
United States, Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

35.00 USD / Hour

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Job Description:

SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.

Job Responsibility:

Provide in-person IT support to LA based staff, including VIPs and executives
Support for macOS, Windows, and peripheral devices in the LA office
Act as the frontline for accurate walk-up support for hardware and software troubleshooting
Support onboarding and offboarding: account setup, device prep, and access provisioning
Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
Monitor and resolve helpdesk tickets with clear communication and follow-through
Handle hardware setups, imaging, inventory, and asset tracking
Escalate issues as needed and collaborate with the global IT team
Partner with vendors and managed service providers for network or hardware issues
Ensure security compliance through device management and user access reviews

Requirements:

Hands-on experience providing IT support in a hybrid or corporate environment
Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
Experience administering Google Workspace and MDM tools (Jamf preferred)
Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
Experience supporting AV and conference room tech (Zoom Rooms preferred)
Comfortable working onsite full time in a user-facing support role
Eager to learn and contribute to team success

What we offer:

Diversity, equity and inclusion at all levels
Investment in employees through mentorship, workshops and enrichment opportunities
Opportunity to join Diversity Resource Groups

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Parttime

Work Type:

On-site work

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