Part-time Front Office Agent Job at Starwood Hotels (Silicon Valley)

Job Description

The Front Office Agent serves as the first point of contact for guests. This role involves handling check-ins and check-outs, managing reservations, and providing information and assistance to ensure a positive guest experience. The Front Office Agent plays a key role in creating a welcoming environment and ensuring a positive guest experience. This position is also responsible for managing incoming and outgoing calls and is essential in maintaining effective communication within the hotel, ensuring that guests have a seamless and enjoyable experience.

Job Responsibility

Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience
Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night
Manage payments, including cash, credit card transactions, and room charges
Complete all items as listed on shift checklists
Maintain accurate records of guest information, room assignments, and billing
Follow proper cash handling procedures
Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations
Maintain familiarity with hotel management software and basic computer skills
Knowledgeable of hotel fire, emergency, and safety procedures
Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals
Assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met
Take accurate messages for guests or staff members and ensure they are delivered promptly
Screen calls to identify the nature of the inquiry and transfer them to the correct department or person
Handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety
Maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests
Provide guests with information about the hotel’s services, amenities, and local attractions
Communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service

Requirements

Previous hotel experience
Ability to satisfactorily communicate in English (speak, read, write)
Ability to accurately compute and manipulate mathematical calculations
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Computer knowledge in Windows environment as well as proficiency in the property management system
Ability to handle multiple calls and tasks simultaneously in a fast-paced environment
Excellent verbal communication skills, with a clear and pleasant speaking voice
Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays

What we offer

Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

Starwood Hotels - All Job Offers

Select Country

Part-time Front Office Agent

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Part-time Front Office Agent

Part-Time Front Desk Agent

Front Desk Associate Part-Time

Part-Time Hospitality Specialist

IT Training Lead

K Kitchen Representative

K Kitchen Representative

Restaurant Assistant Manager

Plant Operator - Crushing and Screen

Our AI answers in your language