Part-time Data Contractor

• Be online and available 5 days a week with Saturday & Sunday a must every week from 6 - 8am PT except for Saturdays where you will be online 10am - 12pm PT
• Leverage an outlined process for ingesting data into the Alloy Platform by 8am PT which involves logging into a retailer portal, downloading data, and uploading it into Alloy’s system
• Proactively update Alloy internal team on any issues or delays that arrive via Slack
• Facilitate quality checks to ensure data accuracy
• If time allows, triage inbound tickets and assign them to appropriate groups to resolve
• If time allows, respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system

• Must be able to consistently work Saturdays from 10am - 12pm PST, Sundays from 6am - 8am PST and 3 other days 6am - 8am Monday through Friday (5 total days, 10 total hours) including statutory holidays
• Detail oriented and comfortable in MS Excel and Google Sheets
• Comfort with data and QAing its accuracy
• Ability to work independently with effective time management and minimal supervision
• Must be available to work on Saturdays & Sundays but the other 3 days during the Monday - Friday work week can be flexible based on the availability of the other contractors
• Any planned unavailability needs to be communicated and coordinated in advance
• Contractor will need to meet Alloy’s security requirements including: basic background check upon offer, accepting and complying with all Alloy security policies, and have a computer with full hard disk encryption

Experience using Zendesk or other help desk software in order to respond to customer inquiries