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Serve as the primary point of contact for both internal and external customer enquiries such as, employees reporting personal injuries, accidents, vehicle accidents, utility incidents, and any other enquiries. This is a permanent, part time position, working Monday, Tuesday, Thursday and Friday, 9:30am to 15:00pm, based from our head office in Sevenoaks, Kent.
Job Responsibility:
Acting as the first point of contact for internal and external stakeholders and the members of the public
Handling a high volume of inbound telephone calls alongside written and face-to-face enquiries
Making outbound calls to customers, internal teams and external partners to gather information and provide updates on the progress of the incident through to resolution
Producing clear, accurate and professional responses and internal communications
Coordinate and investigate customer enquiries, incidents and complaints, ensuring communication is consistent, well structured, and customer focused
Logging, tracking and monitoring incidents, complaints and compliments using CRM, ensuring written records are maintained accurately, and cases are followed through closure
Managing the Customer Care email inbox, ensuring all written enquiries are responded to and actioned daily
Requirements:
Proven customer service experience
Complaints-handling experience
Confident communicating via telephone, email and face to face
Comfortable managing sensitive and confidential information
Demonstrate a consistently high standard of customer care
Strong customer focus
Able to work as part of a team as well as on your own
What we offer:
Career and professional development
23 days holiday plus bank holidays (pro rata)
Company pension
Life assurance
Opportunities for internal and external training
Access to a wide range of shopping discounts through Rewarding Great People platform