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Part Time Customer Support Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Sevenoaks, Kent

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Serve as the primary point of contact for both internal and external customer enquiries such as, employees reporting personal injuries, accidents, vehicle accidents, utility incidents, and any other enquiries. This is a permanent, part time position, working Monday, Tuesday, Thursday and Friday, 9:30am to 15:00pm, based from our head office in Sevenoaks, Kent.

Job Responsibility:

  • Acting as the first point of contact for internal and external stakeholders and the members of the public
  • Handling a high volume of inbound telephone calls alongside written and face-to-face enquiries
  • Making outbound calls to customers, internal teams and external partners to gather information and provide updates on the progress of the incident through to resolution
  • Producing clear, accurate and professional responses and internal communications
  • Coordinate and investigate customer enquiries, incidents and complaints, ensuring communication is consistent, well structured, and customer focused
  • Logging, tracking and monitoring incidents, complaints and compliments using CRM, ensuring written records are maintained accurately, and cases are followed through closure
  • Managing the Customer Care email inbox, ensuring all written enquiries are responded to and actioned daily

Requirements:

  • Proven customer service experience
  • Complaints-handling experience
  • Confident communicating via telephone, email and face to face
  • Comfortable managing sensitive and confidential information
  • Demonstrate a consistently high standard of customer care
  • Strong customer focus
  • Able to work as part of a team as well as on your own
What we offer:
  • Career and professional development
  • 23 days holiday plus bank holidays (pro rata)
  • Company pension
  • Life assurance
  • Opportunities for internal and external training
  • Access to a wide range of shopping discounts through Rewarding Great People platform
  • Free access to on-site gym
  • Subsidised restaurant
  • 24-hour advice lines
  • Support from mental health first aiders

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 23, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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