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Leeds Building Society Logo Leeds Building Society · Customer Service

Part Time Customer Services Assistant

United Kingdom, Belfast · Job Posted May 06, 2026
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Job Description

Part Time Customer Services Assistant - Belfast. We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Belfast Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for. This is a part time (20 hrs per week) permanent opportunity.

Job Responsibility

  • You'll be a friendly face at Belfast Branch when our customers come into branch, assisting with all branches-based products and services
  • You will open savings accounts for those who are looking to invest for a fixed term or save for an important event
  • You'll make follow up calls and take incoming calls to customers to discuss available products and services
  • You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date

Requirements

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants

What we offer

  • An annual colleague bonus of up to 12%
  • Matched pension contributions of up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
  • Electric vehicle scheme
  • Cycle to Work scheme
  • 2 days' volunteering per year
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