Part Time Customer Service Representative Job at Robert Half (Smyrna)

Job Description

We are looking for a Part Time Customer Service Representative to support customer orders and service activities for a home improvement environment in Smyrna, Georgia. This Long-term Contract position focuses on guiding orders from initial request through final delivery while ensuring records, documentation, and customer updates remain accurate and timely. The role also works closely with internal sales and field teams to resolve service concerns, maintain reporting standards, and contribute ideas that improve day-to-day operations.

Job Responsibility

Manage customer orders from initial entry through final delivery, ensuring each step is completed accurately and efficiently
Enter technical and order-related information into company systems while keeping customer records current and well documented
Coordinate with sales personnel and customers to collect required paperwork and details needed to complete transactions on schedule
Track customer requests, updates, and changes within internal databases to maintain clear and reliable order histories
Partner with field service teams to address ongoing service challenges and support practical solutions for long-term customer concerns
Prepare standard performance, quality, and management reports as requested by leadership
Escalate recurring service or process issues to supervisors and suggest improvements that can strengthen team effectiveness
Complete assigned work within established deadlines while meeting productivity and attendance expectations
Support continuous improvement efforts by recommending better methods, procedures, and service practices within the department

Requirements

3-5 years of customer service or order management experience, ideally within building materials, furniture, or a related product-based industry
Strong background in customer service, documentation management, and data entry within structured business systems
Experience using SAP and Microsoft Office for order processing, reporting, and daily administrative tasks
Ability to work independently in a work-from-home environment while staying organized and responsive
Skilled in coordinating with customers, sales teams, and service personnel to keep orders moving efficiently
Comfortable working in a fast-paced setting, managing priorities, and handling pressure effectively
Strong analytical, communication, and problem-solving abilities with a focus on accuracy and follow-through
Detail-oriented approach marked by initiative, accountability, teamwork, and a commitment to ethical business conduct

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

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